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"They switch my room on arrival. I did not receive what was paid for on reservation and had to accept change since I didn’t have options on arrival "

"It's the kind of place where you feel like every detail is intentional. I can't recommend it enough- if you love a well managed, serene escape full of natural beauty, this is it!"

"Family friendly. Good for traveling with kids. Stared to offer xcaret park access for whole stay (great deal if you staying more then 4 days). A la carte restaurants are limited capacity especially Oriental (Asian). I wish they have teppanyaki. "

"Super excellent lo unico es k se ocupan mas vans dd transporte. Pasan muy lento. Pero de hay en fuera 10/10"

"Fabulous staff, excellent food, great environment. Will definitely return!"

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...

"Food was very good"

"Everything was great except the beach there was a lot of sea weed, but I know the hotel as nothing to do with nature but maybe they can do something clean more often, I don’t know do something!"

"Sauberes Zimmer, Personal, Pool, Strand, Essen "

"Staff was wonderful and the landscaping was amazing. The fire and ice show was great. "

"Beautiful Hotel, very clean, everybody was exceptional especially the concierge Marisol and Lizette, it was my birthday and they had balloon decorations in my suite and a dessert, what a nice surprise.The hotel complex is huge but they have golf carts to take to all the places you need to go to."

"Inside the property was always kind of dirty, with food leftovers all over the place—probably because animals were just roaming freely around the resort and even inside the buildings. The staff weren’t very friendly either, especially the waiters. The pool was nice, though, probably the only real positive. And the beach… there was seaweed everywhere and it smelled pretty bad, so we only went there once."

"Very clean resort. Food is very good and lends to a more Mexican taste rather than a lot of American dishes being served. Staff was wonderfu, had very contagious good energy and can't beat the location if you want to roam about town. Would definitely reccomend. "

"The staff were outstanding. The buffet had many options and they were very helpful for my child's allergies. "

"Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything."

"Our stay at Grand Sirenis Riviera Maya Resort & Spa was absolutely amazing from check-in to check-out! From the moment we arrived, everyone was so attentive and welcoming. The resort itself is beautiful and incredibly clean, you can really tell they take great pride in maintaining the grounds. Every area felt well cared for and relaxing. The staff were truly INCREDIBLE. Guest services consistently checked in on us, and since we booked through Expedia, we even received a complimentary...

"That’s a very beautiful, clean place Food is very good We love the ocean, and it was a lot of sea weeds, but not the resort fault Overall I will give a 10/10"

"We have been to a number of resorts in Mexico. We booked this resort based on the positive reviews. We liked the resort. It is smaller than other resorts we have been to which is mostly good, but some bad. We liked not having to reserve the restaurants. We were able to walk into the restaurants 8 out of 10 nights. We choose to go to the buffet for two nights. They only have 4 restaurants and a buffet on the resort for the peasants, not privilege people. We ate at all of the restaurants, most of...

"Amazing Stay!"

"The pool was amazing, the staff super friendly! The food was serve very fast and was always delicious. The staff of entertainment was perfect. Thank you so much! My dog was with me and they were very open about it, thank you! "