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"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place...

"amazing everything"

"Hotel Nickelodeon espectacular para niños, solo tener paciencia ya que del lobby principal a las habitaciones hay que esperar Van, se hace filas largas dependiendo de la hr, al igual que los restaurantes, un poco tardados para asignar mesas"

"The hotel was exceptionally clean"

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...

"En general todo fué muy bueno solo mejoraría los restaurantes, el buffet les gana por mucho en sabor y calidad 👌"

"The resort has a lot of potential but lacks guest service. Workers were not very helpful and did not go above and beyond. Oftentimes, when a problem or question arose, you would be sent to someone else. It was also very difficult to book dinners on the app, however the buffet had plenty of food. Overall, average service with potential to be good! "

"The room was very clean! I enjoyed my stay and so did my boyfriend. We were impressed with the friendly service, the swiftness of the room service and the resort itself and outside bathrooms smelled clean and were clean. The only issue i had was the floor of the balcony. Granted it is outside but the dirt builds up quick after rain. the hammock was a nice touch (garden view room) but the placement could’ve been better so it wouldn’t have been hitting the sliding door. I had a faulty lamp on...

"This was our 3rd time back at this beautiful resort and it never dissappoints! Delicious food, lovely staff and overall a stunning property."

"Very friendly staff and food is pretty good. The pools are a bit chilly."

"Resort is very nice but not luxurious. Excellent location that makes exploring the area easy. Excellent value for the price."

"It’s getting older. Can see wear And tear. Did seem like the coati’s were better than previous visits. Didn’t seem to have many pool waitresses this visit. "

"Gorgeous resort. Lots of walking. The shuttle was amazing! Beautiful pools. Wonderful swim up room! Plentiful buffet but specialty restaurants were ok. Lobby Bar was the best!!"

"Overall trip was good. Food wasn’t too great "

"Stuff was amazing. Cleaning lady was amazing but we didn’t get the concept- rocky beach. Super huge territory- you have to order the golf car to get anywhere there. Outdated restaurant (but great food), outdated everything really. Super cold pool. Unless you have access to the beach club pool that is actually heated- good luck swimming in their main pool. Prices for food were even more expensive than in the US! Lunch for 5 ppl- $260. Dinner - $370 Try not to go bankrupt there just on food. We...

"Me encantó el hotel. Todo fue excelente, la habitación, las amenidades de la habitación, las albercas, los bares, los snack bars y el buffete todo excelente. El concierge todos súper amables, te explicaban todo súper claro y te ayudaban con todas tus dudas. No recuerdo el nombre de las chicas pero estuvimos en el edificio 24 y en verdad que su atención fue excelente. El Front Desk igual todos super amables. El Bell boy de nuestra llegada es de Veracruz e igual súper síper amable. Los meseros The...

"Our room was dated but clean and the beds were very comfortable. We had lots of hot water and good water pressure. The bars had a good selection and the staff that served drinks around the pool were excellent!"

"Excelente propiedad"

"Cleaning staff was great, pool staff were rude and unpredictable some days they did food and drinks others just drinks, adults only whirlpool had kids in it all week, did the timeshare meeting and once we said no to the third guy he because super standoffish, kid friendly they say but it’s a bunch of grumpy elderly people that cannot mind their own business "