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"We did not sit by the pool. The buildings and lay out were somewhat odd and oversized. The room was great. We went north a ways to enjoy the beach, as there was too much weed on the beach and in the water to enjoy the beach by the resort. The other Westin location where we had the presentation was much nicer. Our concierge was very helpful and knowledgeable."

"It’s was fun not satisfied with food and drinks"

"That can definitely work on the food, adult beverages selection was great, staff were friendly, very clean. "

"."

"Amazing place, will go again"

"Poor beach but wonderful hotel "

"Petit hôtel mais propre, nourriture bien le personnel bien spécialement Vanilli le serveur au buffet. Le déjeuner bien. "

"Great property "

"⸻ Our stay at Hotel Kukulkan was absolutely perfect from start to finish. Everything exceeded expectations, from the beautiful property to the overall atmosphere. What I loved the most were the parties, they were so much fun and really made the experience unforgettable. The shuttle service to other RIU hotels for parties was a huge plus, making it easy to explore and enjoy different vibes without any hassle. Another thing that stood out was how convenient everything was when it came to...

"My experience at Hard Rock Casino was truly disappointing. From the moment we checked in, the service fell far below expectations. The staff member who assisted us, Jocelyn, was extremely rude and unprofessional. Her attitude toward both me and my daughter was unacceptable, lacking basic courtesy and respect. There was no proper tone, no willingness to help, and certainly no level of service that reflects the standard a brand like Hard Rock should represent. Instead of feeling welcomed, we felt...

"The room definitely smelled like mold, we pad for breakfast included but were told that we didn’t when we got there so we starved every morning. Finding food around was also hard bc it’s all resort food. Amenities ok "

"Well, when you book your trip don't listen to Delta airlines because they told me that my passport card was good enough for the flights going and coming. Wrong! Your passport card is only good for driving over the Mexican border or going into Mexico off of a Cruise Ship; or perhaps swimming across the Rio Grande but not flying over their sky. Anyhow, it took six-ten Delta employees to come to that conclusion. Our driver drove us back home to get my passport. On the way back to the airport I...

"The resort credit and the beach access has been falsely advertised. This resort is not beach facing, you have to take a shuttle to a beach club to access the beach. We booked this resort over another because we were going to get $200 as a resort credit. The resort credit was given in the increments of $20, $10, which means you have to spent USD $100+ to actually take advantage. The staff was ok, you don’t always get the best service. The service was better at the resort than the beach club. "

"Majestic Elegance was amazing!! We got married there, and the staff on all fronts went to great lengths to make sure that our stay was excellent!! The restaurant choices, drinks, and ALL amenities were great!! Our rooftop, plunge pool room was spacious and amazing. The club benefits are top tier!! I’d def recommend this property for couples, weddings or families."

"Yes"

"Great for kids. restaurants are amazing"

"El hotel es de un ambiente familiar muy agradable, el personal súper amable y atentos La Concierge de Expedía Estefany fue muy atenta con nosotros toda la estancia. Celebramos cumpleaños y tuvieron muy lindos detalles. Gracias"

"Very unprofessional staff (I am not going to bore you with my story, but it was family reunion and my birthday, all I say, they ruined it for me). Rooms have roaches. food is awful. Very low quality alcohol. So many construcation sites all over the hotel. Don't spend your money there. The only good thing I can say about this hotel is the pool and beach access. "

"The staff are very kind and helpful, check in a check out is easy, everything is clean and the food at the buffet was really good! Go to the buffet within the first hour or so if it opening, you will have more selection of food. Location is perfect, the beach is stunning and so fun to swim in, we are coming back here!"

"Honestly the best hotel I've visited in Cancun. Great for babys and families"