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"There were plenty of pools and they were all clean. There were several restaurants with plenty of food options and none of them required a reservation. The Ice cream shop was a bonus but they were often out of many flavors and the staff in there always seemed annoyed and weren't as friendly as the rest of the staff. Guest services was helpful and always went out of the way to address any/all concerns."

"Loved the swim up pool!!! My visit was amazing!!!"

"Beautiful hotel right on the water. Only issues I had were that the staff kept nudging you to purchase things or attend events so they can check off attendance on their list. Also, the food times could be better since main restaurants were closed 4:30-6 and that’s when my son eats. Hard for a family friendly resort."

"The room was clean and well maintained, the staff were friendly and helpful, the beach and pool views from the balcony were amazing and picturesque. The food was great. I enjoyed my stay and will definitely visit again when next I’m in Montego Bay."

"Overall stay was great. Staff was helpful and room service was prompt when we needed warmer blankets. Food was amazing!!! Some Riu hotels, their food don’t aren’t always the best being it’s all inclusive, but Riu reggae and Riu Montego Bay had great options each day. You can go back and forth between the two. You only can’t eat dinner at Riu montego if you’re staying at reggae. Pools were cleaned and the staff was great as well!! Not sure why it’s not rated higher. I definitely recommend coming...

"The staff was very friendly and helpful. The food was absolutely amazing. Had no trouble making reservations for any of the restaurants a day ahead of time. Buffet was very delicious with only a few minute wait to be seated. The beaches and pools were wonderful. Loved the shows every night!"

"The hospitality was great."

"We stayed in a basic two bed room. Our first room we found roaches and we were given the opportunity to move rooms. After moving rooms we noticed a mildew smell, another roach and the bedding had stains on it. This is the same resort that has you sign a document being responsible for staining their linens and getting charged $250 but the linens already had noticeable stains. It was constantly loud, slamming of doors, fights in the hall ways. The room service menu was terrible, the food was...

"Clean spacious rooms, very welcoming resort."

"This was our first time in Negril and first time staying at an RIU property. Overall, it was a great hotel however they charge you $5 if you lose a room key. We were traveling with a group of 32 family members and the food at the restaurants were not the best. However, the buffet for breakfast and dinner were not bad. The property is well maintained and the rooms were always clean."

"Staff was wonderful.Everyone was very warm and welcoming."

"The resort is nice but not one of the nicest we have stayed in. There isn't a whole lot to do so it is more the a person or couple who just want to relax. The beach is also not one of the nicest compared to other resorts down the beach from this resort but they do offer huts which the others don't for sun protection. Water was clean and beautiful."

"The beach is absolutely beautiful. Love that they have floats on all chairs. Food is delicious also."

"Staff were amazing. Resort was beautiful and maintained well. Food was very good for an all inclusive. I would recommend for families or couples at the signature level."