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"hot tub was hot enough, staff was super awesome, i didn't use shuttle. only one problem i had very very bad view ! "

"This m8gjt have been onw of the most"

"If you need anything go to the front desk. No one answers the phone when you call from your room."

"This is the best resort! The service is excellent. Staff is excellent, the room was beautiful and spacious and the restaurants were delicious."

"Staff are exceptional great customer service, very friendly, servers,cooks great job "

"Excellent resort. It was a short walk to amenities. I especially loved the cafe. "

"Everyone was amazing. Everything was awesome. "

"Resort was very nice. Staff as a hole was awesome from the time we stepped foot on the property. We will greet it with smiles luggage taken in and checked in with that. We were able to walk around the ground by our room was being prepared. And very helpful. Do not like you to leave without knowing where you’re going and if they can assist to get you to and from highly recommend. "

"The food was not good at all. It was hard to get dinner reservations as well. "

"Staff is great"

"Encantada!!! Buen servicio,bueno todo lo recomiendo"

"A lovely stay at a beautiful resort. Lots of friendly faces and the Jamaican food was delicious."

"Some nights were noisy"

"I’ve stayed at a RIU in Montego Bay before, so I knew paying more usually means a nicer, more “luxury” experience. That wasn’t really the case here. Palace Tropical Bay didn’t feel like an upgrade, and honestly we could’ve just stayed at Riu Negril and been just as happy, if not happier. When we went there for the White Party, it looked just as nice. The swim-up bar pool was also an issue—the filter seemed off because there was always debris floating around, which wasn’t great. The “ocean...

"Everything was perfect up until the day of my wedding. My wedding was off the resort. The morning of my wedding they would not allow my makeup artist or photographers on. The day before I verified with them if it was OK and they said yes I need to pay for a day pass. The morning of they said no day passes available and that I have to pay a vendor fee of $800 per person. After all the back-and-forth the front desk, then told us that nobody was allowed to come on the resort because they are at...

"We loved the beach and the pools! Lots of comfy seating and a variety of sun amd shade. The food was amazing!!"

"The view was beautiful to the sea, property was filthy, we told we weren’t allowed coffee until after the all inclusive guests ate first, there was only 2 bath towels, we had to ask for towels, face cloths, and beach towels, it took two days to receive. It is a huge slip and trip hazard when it rains, as the “flooring is smooth broken tile”, and uneven ground. No hand rails for any of the stairs or ramps, inclines. The bar staff was not personable. There was one person that stands out that was...

"We will return "

"Overall, a great hotel rooms are very small. Staff was a bit cranky understandable considering what they went through with the hurricane food was better than average not great. The beach is one of the best I’ve ever been on."

"Excellent property and beach. We were disappointed that so many guests would place their things on beach chairs then leave them alone for most of the day so we had difficulty finding a chair each day. "