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"Entering my room was an awe moment. It was so beautiful and clean. Love the aesthetic. The staff were very helpful and knowledgeable. The pools and water park were a great experience and I would definitely go back. This hotel is worth whatever it's gonna cost you 😁"

"Resort was nice and there was always something to do. The bar is always packed but they move fast and the employees know how to have fun. The food was really good and had a big variety. The people are friendly and I would definitely be back!"

"great"

"My last visit couple years ago wasn’t the best; but this year was amazing. I was given a room that accommodated myself and my two children, the staff were amazing and the food is still top notch. A little disappointed about the service fees on room service (also the limited food options), but my overall stay was pretty good."

"Clean, great staff, beautiful beach area, and the catamaran excursion was a blast!"

"The only good thing was the AC in the rooms. The food in the dining room wasn’t good but the food from the grill was so good. Cleaning staff was very polite but a few of the front desk staff were rude. You have to pay for The shuttle from the airport to the resort, which I didn’t feel was right."

"Small quiet resort full of personality and great location on the beach. I go over every year and the one thing I can say is consistency the staff, the upkeep of the property , food and activities, is great!"

"They cleaned the rooms around 5pm most days, when you have been gone since 9AM! The food was not very good and the shows were not very good. And the customer service is nonexistent! I will Never recommend the RIU resort to anyone!"

"The check in was so slow . Spent an hour just to check in. Had a bad experience at the sport bar was bad. They didnt attend to i and my friends for over an hour . Everything else was good . Nice hotel amenities"

"My room smelled like sewage, I did report it and maintenance came and sprayed the room which lasted a day. We didn’t realize until the day before we left that we had leakage from our shower into the bedroom. The floor was always wet. They informed us they will renovate in 2 yrs. Not a lot of food options. Food was okay. Location was great a lot of activities near resort. Great beach location beautiful waters. Quiet resort I did like that not a party resort. Just relaxing."

"The waterpark is not really a waterpark. There’s a few small kids slides and a very small lazy river that only halfway works. The credits/coupons that you receive can’t actually be used at the spa or the dive shop, which is contrary to what they tell you when you check in. Essentially they are useless. You can’t get reservations for the Japanese place on your first day and if you don’t get them early enough on your second day, you can’t get reservations then either so you’re left with only a...

"There could have been more resort activities"

"Family of 4 staying for a week, the resort and staff were perfect. This stretch of ocean at Bloody Bay is a dream. The Blue tents were a fun experience where we bought a few local crafts. The walk to the sister resort RIU Negril was easy and a nice plus to be able to use 2 resorts. The food was great all week at the buffet, and the specialty restaurants didn’t disappoint. 10/10."

"I have no complaints everyone was super friendly, super nice, the shows were amazing as well as the food! I had an amazing time and would love to come back !"

"The pictures and advertisements of the property do not match the reality of the property. We had to ask for wash clothes. It took 10 minutes for the water to turn hot. Also, I was only there 3 nights and initially, the toilet was slow to flush, by the 2nd night, I had to ask for a plunger because the toilet was stopped up. They never had any hot cocoa which was on the menu. The views were amazing though. That was the best part about the stay."

"I love everything!!"

"We just spent our 25th anniversary week at The Palms and had a great time. The resort is stunning and the staff is so friendly and helpful. The treehouses are so adorable and clean. The bed was super comfortable, the pillows weren’t the best, but nothing is like my own pillow! Housekeeping did a great job everyday cleaning and restocking towels and our mini fridge. The food was always good, breakfast was the best meal everyday. Dinner became very redundant for 7 days. We did thoroughly enjoy our...

"The entire resort was absolutely beautiful. It did have a slight smell and I’m sure it was from the hall carpet from hurricane. Best part about that is my last day there they were closing to remodel. My husband and I are waiting for the opening to book next year."

"Good and welcoming staff, bar service was good. Serving efficiency in restaurants and quality needs improvement."

"It’s a good value for the location, but the towels, paint, shower transitions, and other everyday items and facilities need updating."