"Loved the location of the property. We had a beautiful view of the St. Patrick's Cathedral from our room. Stacey at the front desk was amazing, wonderful customer service."

"Slow and painful in check in and luggage check in. No organization and lack of staff. Frustrating to say the least to waste so much time on mundane things that a hotel should have better organized."

"Worst hotel ever. We left the property early. They should get zero stars. Dirty room, elevators not always working. Had to walk down 20 flights. No bottled water. No place to unpack luggage. There’s more, but what’s the point. Expedia should not promote the hotel!"

"This is a great location. Close to the park and easy walk to theater District. Staff was great."

"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good. However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise. Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."

"The ceiling of our bathroom started to leak water and bubble, leaking onto the toilet. Thankfully we were checking out as soon as heavy rain happened. The hotel room was super incredibly small for the price. It was practically a shoebox. The bathroom was incredibly small."

"Excellent customer service! Perfect location. We had such a pleasant and will definitely be returning!"

"Hotel gets away with location. Had an issue with toilet and we had to fix it. Not even an apology. Staff rude during check in. Coffee, tissues, bottles of water nor toilet paper were replaced during our stay however we were charged a "Resort Fee" per night. Location is good but staff service and amenities are not. Plenty of other options around."