البحث عن فنادق بتصنيف 5 Star في واترلو من SAR 694

"We are regular guests at the Royal Lancaster London and have always loved this wonderful hotel, but during our most recent stay, the team truly went above and beyond! We experienced an unexpected emergency, and the management reached out with extraordinary kindness, care, and professionalism. We are incredibly grateful! The hotel is beautiful, the restaurants are excellent and the staff are always warm, attentive, and welcoming. A truly exceptional hotel where genuine hospitality makes all...

"Um 8h wurde ich durch stoerendes maintenance-Geräusch bis zur Abreise um 10:30h drangsaliert. Das Zimmer war in der hintersten Ecke und abgewohnt. Es gab Treppen, über die ich mein schweres Gepäck ziehen musste. Ich kam spät zum Frühstück, aber nicht zu spät. Man hatte den Eindruck, man stört als Gast. Das Zimmer überteuert !!!! Nie wieder !!!!"

"This was one of the nicest hotels we have ever stayed in. Customer service was top notch. The location of the property couldn’t be beat."

"This is not a 5 Star hotel. Cleanliness not perfect. I was first placed in a room that smelled of cigarette smoke. I was moved after I called the front desk. Room was super noisy from 7 am till late night. Faces a street where restaurants, pubs and early morning delivery trucks are constant. The crazy thing about this hotel is that I was “told” at checkout that there would be a charge of 80 GBP on my VISA. When I questioned it, I was told it represents 5% of my bill “for the staff”. After I...