البحث عن فنادق بتصنيف 5 Star في بونتا كانا من SAR 857

"Wasn’t what I was expecting, staff need better training, place need more cleaning"

"We really wanted to love this resort. The property was beautiful, clean, and well maintained. The pools and beach were nice, and the common areas were spotless. However, after spending 7 days at the resort, these positives were overshadowed by disappointing food, poor customer service, housekeeping issues, and a major unresolved billing issue. The biggest disappointment was the food. We booked this resort because of its outstanding food reviews, but our experience was the complete opposite....

"Enjoyed our stay."

"Our stay was extremely disappointing. When we arrived, we were given a room with a broken air conditioner. The maintenance employee who came to check it barely spoke to us and then left. When I called the front desk to ask for an update, I was told that the employee had reported the air conditioner was working, which was simply not true. We were moved to a second room, but the air conditioning there also had problems. Eventually, we were moved to a third room. We spent both Friday and Saturday...