Find all hotels by Premier Inn in Santa Cruz

"Great spot "

"The resort is not what it used or appears to be in photos. My wife, daughter and I stayed for 5 nights in March 2026 and purchased the "all inclusive" package. The room was clean and the beds were comfortable but there was no wi-fi in the rooms. The buffet was repetitive serving the bare minimums and on one night left over ribs only the second time around they were covered in fresh bbq sauce. The transportation offered to move folks from the rooms, beach, pool and restaurants took between 15-20 minutes as there was only one vehicle shuttling folks up the mountain. The area is beautiful, the beach wonderful but the restaurant area was in terrible shape. The Ferris wheel, bumper cars and carrousel were not operating. Find another place for your money. "

"The food was good. Granted im not a picky eater. But they had a good selection at the main buffet. Clean rooms. House keeping shows up every day. Staff was amazing. Mot much to say about the other amenities. I was they relaxing by the beach most of my time there. I would go back though. "

"Staff are very good, two pools and great walkable beach. Not a party venue but relaxing place. "

"Clean Room, Good breakfast, Nice View, Good Staff."

"Great!"

"This property is amazing! My family and I had such a relaxing time. The staff is super friendly, the rooms were clean and very family friendly as my son loved the pool and the beach access was so convenient."

"Upon arrival, the front desk was disorganized and not customer service oriented. We were simply asked for a $200 security deposit with no explanation of hotel amenities—no Wi-Fi details, brochure, or map. The hotel appears poorly managed and understaffed, and some staff members do not speak English.When we were escorted to our room, we immediately noticed issues. The bar fridge was not stocked, and the floors were still dirty from previous guests. We had booked an ocean view room, but the view was extremely limited—this should honestly be labeled as a “partial ocean view,” as the advertising is misleading.While the resort itself is small, quiet, and the property is visually nice with beautiful sunsets, the room had serious cleanliness and maintenance problems. The towels were dirty, yellowed, ripped, and had makeup stains. The glasses had visible lipstick marks. The sliding door did not close properly, leaving a gap that allowed bugs inside. The blackout curtain initially didn’t work, and once fixed, we saw it was heavily stained and possibly moldy. Although we reported these issues right away, it was disappointing that the room had not been properly cleaned to begin with. We were also locked out of our room multiple times due to malfunctioning key cards (the door lock batteries had to be replaced). The safe didn’t work and required maintenance to reset it. Towels were not replaced daily, and the shower had low pressure with barely warm water. "

"A literal gem in Tamarindo! Outstanding view of the ocean, infinity pool and breakfast in the same area. Also I’m writing this after our trip to CR, and I gotta say the only place that served “real” ceviche (real raw fish) is their restaurant. And the olla de res is amazing! Our room had an A/C leak but the maintenance crew came within 5 mins after I called them. "