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"Great location, easy parking. Everyone was helpful and friendly. The breakfast was very good, and we made good use of the bar The decor in the hotel corridors is very dark, and there is only one small lift"

"The Grand Hotel is a beautiful hotel in a great location. The room (a triple / family room) was clean and convenient. The fans in the room (in the midst of a heatwave) and the water dispenser in reception were great touches. We were initially impressed with the proactive communication prior to our visit. However, the code we were given (twice) for the NCP wouldn't work on arrival and we were told by NCP it had expired in March 2026. On raising this with Barbara at reception, we received a shrug...

"On arrival my husband was given a door key card not the actual key that was actually needed. He was stuck outside the room on the second floor because had had all the luggage and didn't want to lug it back downstairs. Room was very hot with no view but fortunately had a fan. Bed was comfortable and TV reception was very poor. Best I can do was our stay was 2 star.🙂‍↕️"

"Lovely friendly ,welcoming atmosphere on entering the hotel especially important for single guest."

"Very friendly staff, lovely bar and food, walkable to town and beaches"

"Brasserie lovely and food great, location great and really smart. Unfortunately we felt underwhelmed for the price we paid, prices are similar to that of rudding park and sadly it just doesn’t match. We were waiting over an hour for food in the pizzeria, which seemed to prioritise takeaway orders and then I was ill in the night. The staff on reception were helpful and it was nice but standards fell short and there were niggles throughout such as room issues, only being allowed one fan,...

"The property is well located and within easy walking distance to the beach and centre of Whitby. Bill was there on arrival to welcome us and had an information sheet for check in with the key being in a key safe. Parking was not ideal and had to drive around for @ 10 mins to find an on street parking place which was several streets away from the accommodation. The room was very clean but had to climb 4 flights of stairs as it was an attic room. The bathroom was so small that it made using it a...

"Room was clean although some area in bathroom need touching up. It was satisfactory for our short stay & reasonably priced. Staff welcoming on arrival. Great to have pub next door to get breakfast & dinner when needed."

"The reception staff at this property are amazing. So kind & helpful The only downside to the property is not being able to pay cash in an emergency. I was unfortunate to lose my cards during my stay so found it difficult but the staff were brilliant"

"Very helpful lady at reception, she advised us about places to eat and visit."

"Basic, but clean."

"I would definitely stay here again if I was in the area."

"Excellent location and facilities"

"Upstairs balcony was booked out Shame cos that was the hook to get us there But was ok in the end"

"Fridge in property not working resulting in food being thrown away. A replacement was given but food had already become a risk to eat. On closer inspection maintenance person said seal had corroded."

"Furniture and fittings very antiquated. Bedding very old and worn, bed linen did not look clean and fresh. Bathroom shower looks as if mould growing around base, not hot water to the basin, towels very worn and ruff. Breakfast very poor, left on landing to help yourself, cereal and fruit only not worth the payment charged. Parking not easy and very limited particularly for the larger car. Expedia stated only one room left that clearly was not the situation. Definitely not value for money."

"I attended this hotel for a family wedding and have to say that every single staff member was absolutely fantastic, helpful and friendly, the hotel and grounds are beautiful and so picturesque you could spend all your hours just looking at the scenery! Our room was lovely and spacious, clean and inviting! If I had to pick one small improvement would be a small fridge in the room for cold drinks but that would be it! I would have no hesitation at all in staying at this hotel again in the future...

"Shower was not working. No fridge available, no comb for hair dressing, no laundry facilities, no fan for warm weather. Not recommended"

"Friendly and helpful people. Good quality food. The garden and grounds were kept immaculate condition. "