Find hotels near The FRIENDSTM Experience, New York

"Great location. Michael really helped us get settled early"

"The location is what you’re there for. Overall very clean. Rooms are small but fine for 2 "

"Clean room staff is great "

"Great location. Friendly staff. "

"No available microwave and our toilet broke. They fixed it right away. The staff was amazingly nice. And we loved the queen size beds."

"Breakfast great"

"Loved our stay!! Best location to access subways, made traveling easy, fast, and safe. All the staff were helpful and friendly especially the doorman Peter. The Hyatt grand central made our trip all the way from California memorable. Thank you "

"Great location to all the main attractions. Only a few blocks from the Empire State Building. It’s about 30 minute walk north to Central Park and about the same south to Wall Street. Three different Subway lines with in a couple of blocks walk making the rest of the city easily accessible. Staff were very welcoming, polite and helpful. Over all condition of the hotel was nice. The room did need a little bit of maintenance; a bulb out in the bathroom and loose door handle. But the over all cleanliness was good. Bed was big and the mattress was soft but did sag a little in the middle but this didn’t really detract from the over all comfort. Mini fridge in the room was useful to store water bottles and other perishable items. The room also came with a hair dry which was also useful. Over all the stay was good and I would definitely stay there again. "

"Not planning on returning back to freehand. This is usually the hotel I get booked for work travel and we also have clients stay here as well. Used to really like it but the last visit wasn’t great. The guy at the front desk was annoyed at our arrival and you could tell. Not sure if that was why we got a smaller room. I’m all about interacting with another human, but if they’re going to be grumbly about checking people in then I’d rather just have a check in kiosk than feel uncomfortable. First time I’ve ever been asked for my ID and my partners ID (that wasn't the main issue just flagging) Cleanliness was okay but you can see the wear and tear in the rooms, beds were not as comfortable and reminder for those that need coffee, freehand doesn’t have coffee makers in the room, but they do remind you they have a coffee shop downstairs. Also would add that shower was lukewarm and ran cold after a few minutes. Understood it’s an older building, but we were in a rush so there wasn’t time to ask about it. For the price point, you’re better off staying elsewhere. Will be recommending we switch to a different hotel for work related travel. "