Hotels near Terminal 5

"No hotel parking available. Guests must use paid street parking, and the hotel does not guarantee vehicle safety. For such a big brand like Holiday Inn, they should have their own parking facility. Two male reception staff members in the morning, including Gary, were rude and unhelpful. They need proper customer service training and should know how to speak respectfully to guests. I called from my room asking for more coffee because the coffee provided in the room had finished. The receptionist told me to come to the lobby. When I went there, he then told me to use the coffee in my room, even after I explained it was already finished. I also asked for water and was told I would have to purchase it. I have stayed at other Holiday Inn locations in Canada where unlimited coffee, green tea, and beverages were available. Here, guests only get the limited coffee in the room unless they buy more. Communication from reception staff was poor and difficult to understand. Since they are the front face of the hotel, they should communicate clearly and professionally. They were unhelpful and rude. The room was clean, but the bathroom was small. The heater in my room was not working. I called at night and again in the morning, but nobody answered or called back. The fridge light also did not work. Overall, very poor service. I would not stay here again."

"Muy buena atención "

"The shuttle, friendly staff and key card security was nice and the sheets were soft. However, the hotel feels old and smelled strongly of bug spray. The floor and tables at breakfast were tacky/sticky (not the fault of the attendant, she was wiping and cleaning). Need to invest and freshen up."

"Room was clean with even temperature Throughout. I will definitely rebook my next stay in NY."

"Dirty rooms, everything smells like cigarette smoke, even in (2) non-smoking rooms. A/C was musty smelling, looked like drug deals happening in stairwell. Nothing felt safe"

"The staff are very hospitable, competent and helpful."

"My TV didn't connect to the wifi and they wouldn't change my room It was just a disappointment"

"A clean and easy airport hotel. Everything was smooth from the airport shuttle service to check-in, to the fitness center, and restaurant."

"Es cerca del aeropuerto, pero el área era bastante sucia y peligrosa. Para una noche está bien, tomando en consideración la cercanía al JFK, no obstante la ventilación y el calor nos impidieron dormir. Las áreas comunes estaban frescas, pero el aire acondicionado en los cuartos no servía. Me hubiera quedado en una zona más segura y aunque hubiese tenido que levantarme más temprano para ir al aeropuerto hubiésemos dormido mejor. No volvería y la noche costó más de 200 dólares, nada económico."