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"It was a great stay breakfast was good and it was super close to the train as well. The convenience store around the corner was also perfect for any quick needs."

"First time staying at this hotel. I was impressed with the property. Looked new, modern, and clean. Room a bit small but that’s par for the course in Europe. Great bathroom and shower. And similar to other reviews, great location in Westminster by Victoria Station. And very good and extensive breakfast buffet (included free)."

"Beautiful hotel. Delicious food. Staff was great"

"It was a wonderful hotel, the stay was excellent, and the staff were very friendly and helpful."

"Great location. Superior room extremely small and hot. Facilities in room good , bed & pillows comfortable. Lift not working so major congestion and multiple stops. Staff on entrance and check in friendly and helpful. Queue to breakfast long and not managed. Told to avoid between 8.30-10am!! Not helpful when on holiday. Had appointment so time pressure ,did have as small breakfast in another room eventually but did not cover the price paid. Because of this ask for money back for second days...

"Welcoming staff during our 6 days there every time we entered the doors. Housekeeping was fantastic. Comfortable room and great location. Would definitely stay here again."

"Cannot checked in before 3pm when my room was ready and insisted to pay 20 pounds fee for early checked in at 1pm. Ive been with them for 8 years and met the most ignored manager who does not care or help! Im not coming back!!!"

"Although early check-in was offered and I received confirmation that it was accepted when I arrived at the hotel, we were told it was subject to availability. If this is the case, don't even send multiple emails offering these options. The staff person who checked us in was not helpful. Did not offer us multiple key cards and was very dismissive."

"We had a lovely stay Pros: Helpful, friendly staff. Comfortable beds. Pillows galore upon request. Large room by London/European standards. Iron and hairdryer in room, soap and shampoo provided. Location, location, location! We were 20 min from each theatre we attended and easy walking distance from three Tube stations and a variety of bus stops. Lots of restaurants a block away and a Tesco Express for essentials. Cons: Water pressure was poor, common for my London experiences. Wish we'd had...

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"The pictures of the property online are very deceptive. I was extremely disappointed when I arrived at the hotel. Property is dated, staff is exceptional, very helpful and welcoming. Rooms are small, there was a tub to climb into. I will not be staying there again."