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"First time staying at this hotel. I was impressed with the property. Looked new, modern, and clean. Room a bit small but that’s par for the course in Europe. Great bathroom and shower. And similar to other reviews, great location in Westminster by Victoria Station. And very good and extensive breakfast buffet (included free)."

"Very nice breakfast."

"N/a"

"Beautiful hotel. Delicious food. Staff was great"

"It was a wonderful hotel, the stay was excellent, and the staff were very friendly and helpful."

"We had a lovely stay Pros: Helpful, friendly staff. Comfortable beds. Pillows galore upon request. Large room by London/European standards. Iron and hairdryer in room, soap and shampoo provided. Location, location, location! We were 20 min from each theatre we attended and easy walking distance from three Tube stations and a variety of bus stops. Lots of restaurants a block away and a Tesco Express for essentials. Cons: Water pressure was poor, common for my London experiences. Wish we'd had...

"Cannot checked in before 3pm when my room was ready and insisted to pay 20 pounds fee for early checked in at 1pm. Ive been with them for 8 years and met the most ignored manager who does not care or help! Im not coming back!!!"

"Although early check-in was offered and I received confirmation that it was accepted when I arrived at the hotel, we were told it was subject to availability. If this is the case, don't even send multiple emails offering these options. The staff person who checked us in was not helpful. Did not offer us multiple key cards and was very dismissive."

"amazing staff, spacious rooms that are beautifully decorated and i barely heard anyone in the next rooms over. would definitely stay here again!"

"Great location and breakfast was convenient"