ابحث عن فنادق بالقرب من Jungle Spa، في توِرتو موريلوس من SAR 182

"I had booked a room with 2 beds with Expedia but wasn't given that kind of room so I had to fight (in a foreign language) to get the room I had booked. I blame expedia as much as the hotel for bad communication. The restaurant has "hours" posted but they don't seem to follow them very strictly. We went down at 5:30pm for dinner (the restaurant was posted as open at 6:30) and they served us without complaint or even mentioning the time which was great but a little confusing. Finally, they serve...

"Tiene una excelente ubicacion. Todo queda cerca, cebtro comercial, lugares para comer y sobre todo la playa."

"On arrival I found the beach to be ankle deep in foul smelling seaweed. The pool was a construction zone with a film of cement dust covering all the pool chairs and the water. It was completely unusable. No attempt had been made by the hotel to inform me about this in advance. After numerous discussions with the reception staff eventually they moved me to another much better property of their 20.minutes walk from the downtown. I suggested they clean the seaweed themselves but they said it was...

"Dafne was an outstanding ambassador. We give her 5 Stars. She was attentive to our needs and took care of us. And checked in with us daily. The staff was great. The resort was at less than 50% capacity, therefore, the restaurants rotated being open and closed which limited our options throughout the two week stay. It’s a newer resort which is a big plus. Very clean facility in all aspects."

"The property is very well located in Puerto Morelos with plenty of restaurants within walking distance. Daily cleaning for additional charges, but they offer new towels if you’re available at the time. Internet was not working during my 4 days stay."

"Just one word I would never stay in this hotel ever, not reccomended. No wifi no hot water"

"This was our first time visiting a resort and it was by far amazing. However, next time we will be booking the adult only side."

"I’ve never been to an all inclusive resort so I didn’t know what to expect. Well, I can’t wait to go back to Excellence Riviera Cancun. The resort isn’t brand new, but it’s pristine, lush and beautifully maintained. I was surprised how large and comfortable our room was. We had 2 sofas … one was on the balcony, a mini bar filled every day and a huge, jetted tub. The many restaurants and bars were yummy and the servers were welcoming and helpful. It was a wonderful happy memory that I hope to...

"Many of the staff were indifferent and seemed to be bothered to assist. Platinum Club staff members were rude and extremely condescending. I booked a 9 night 10 day vacation and Platinum staff told me no menu restaurants were available for my entire stay and I would have to eat at the buffet every day. I told the staff member to cut off my wrist band and return my money! Of course when I walked out, menu restaurants became available. My recommendation is management staff need to get out of the...

"Will definitely be back"

"Excelente todo como siempre su servicio de laura nuestra mesera excelente 👌"

"We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...