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"The hot spring waters are excellent. It is quiet and they were very accommodating our early check in "

"Gorgeous and spacious room. Very inviting onsen area, even in the pouring rain. Nice touch that outfits are provided to walk to the onsen, and it was a long distance from my room. Expensive but delicious meal at the French restaurant. Breakfast was plentiful but they need more than one coffee machine; there was always a line of people waiting. The hotel has beautiful grounds and landscaping, with great views of the lake, which I saw only through windows, sadly, as it never stopped raining during my whole visit. :-("

"Great view! Close to all the attractions; good buffet food variety for teenagers who are new to Japanese cuisine "

"Although hotel seems older, room was clean and very spacious. It was somewhat an apartment like. There was kitchen and a dining table but no cooking nor dining utensils and plates/bowls. But it was a nice surprise, as we didn’t expect the room to be that. Location was pretty convenient. Staff were friendly. A bit “odd” that there was a staff watching us at swimming pool. Understand that it was probably a lifeguard situation but seems a bit awkward to be watched all the time while swimming."

"Really nice public and private Onsen. Really enjoyed Hakone and the nearby outdoor museum. "

"It’s very close to Hakone station, beautiful views, Japanese food was very delicious. "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"

"Very nice property with accommodating staff. The rooms were very nice with the ability to soak in the in-room furo. Would recommend staying here if you're in Ito!"

"Excellent customer service, good food, nice French and Japanese meals provided daily during stay. Hotel is dated and need some facelift. Love the 3 on-site Onsens, saw an amazing sunrise on last day at hotel. Would come back to Hotel New Akao if going to Atami again. "