Find Hotel with a Concierge in Hoan Kiem

"We had the pleasure of staying at this Hotel for 3 nights As a 4star hotel it punches well above it’s weight Firstly it’s greatest attribute are their staff At all levels. From the cleaner the doorman the waiting staff in restaurants & bar & the eloquent front of house guest relations could all not be kinder The rooms are beautifully appointed. We had a deluxe room on the 4th floor with a small balcony to view the busy street below in the old quarter. A small downside is it can be a bit noisy from the street, due to being in the heart of the old quarter, the sound deadening helps. The rooms are beautifully appointed & in particular the beds & bedding. The best I’ve ever experienced in comfort & a sanctuary of a busy day out in the frenetic quarter A plus & minus for the bathrooms. Whilst very elegant & well appointed the shower can spray into general area & make marble floor slippery. For the first few days we accepted this, due to so many pluses within hotel, however on the last night a slip became a little treacherous. We chose to make a complaint & the Hotel & staff were right onto it with many apologies. Well exceeding our expectations the management made a point of extending our room stay for a late check out into the early evening due to our inconvenience & knowing full well we had a late evening train connection This to us was the epitome of customer service, well exceeding our expectations. Special Mention to Hazel & Aubrey on front desk for making this happen "

"Nice spacious rooms, convenient walk to many shops, restaurants, etc. Service staff was excellent and breakfast was delicious. "

"La localisation idéale au cœur du vieux quartier, le confort de la chambre, la qualité du petit déjeuner et surtout un accueil au top de la part du personnel de l établissement"

"Very nice"

"We loved the hotel very much!"

"Lovely hotel, nice rooms comfortable beds & very clean, great location, very friendly helpful staff, great breakfast - we all agreed best Pho noodle soup we enjoyed in Vietnam. Would happily stay again & will recommend to friends."

"Great location, helpful employees, really worth it "

"Great hotel with extra friendly staff "