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"The staff were so friendly and helpful! I got hurt on a walk and one staffer was so sweet. She helped me get some ice and bag it. They were all so Welcoming and kind. The breakfast was good and price was nice! Them having our room was ready early for us was nice as well My only complaint is our roomed smelled faintly of cigarettes. "

"Right where we needed to be for a ferry ride the next day. Guest services was great and the room was comfy. "

"Excellent stay from start to finish. allowing us to leave our bags when arriving early and putting them into our room ready for check-in. Staff very helpful, room we stayed in was only a small compact room but was Excellent and would definitely recommend a stay here. To top it off the hand written card welcoming each guest on arrival is a nice personal touch "

"Excellent stay as usual. Good location, comfortable rooms and friendly helpful staff."

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"Staying here was a wonderful experience. It has only just open a year ago. Was given what probably is one of the best rooms in the place- on the upper corner of the building. Ceilings look to be 16' high. Despite being on a fairly busy road, I barely heard a thing. Slept 10 hour nights, then treated to a free breakfast where the entire menu is FREE for guests included with the price. And this was fancy food that I personally wouldn't normally have for breakfast. Apart from this is an open buffet of cereals fruit and curd/nuts/dates or salami and 4 different kinds of milk (oats, almond, skim and whole) and they honored my request of heavy cream for the coffee until they ran out probably because of me... I had dinner there 3 nights and each time it was excellent and not badly priced. I did not want to leave. The check-out time was very generous. I would definitely stay here again, but doubt the price will stay as low as it was."

"A clean and convenient place to stay in Liverpool "

"We had a great two night stay when we visited from Canada. The room was pleasant. The three course meal in the Palm restaurant was delicious. The entertainment in the number 10 bar was very good. The one thing I would suggest is having more staff on the desk at check in time. The staff were very friendly on the desk, in the restaurant and in the bar. Good job Imperial. "

"Very safe building - need a key to get in anywhere. Lovely rooms and reception helpful"