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"All the staff we encountered were so lovely. The room was nice clean. I liked having the little hallway before getting to the rest of the room. Worked out having the little extra space to store bags. Loved the turn down service. Valet was so nice and quick. I would definitely stay here again."

"Excellent suite for young families- with superb views "

"Very nice, comfortable and convenient place to stay. "

"Great property and location. Walking distance to all main attractions "

"Older rooms, and lower rooms have a fair bit of street noise. Otherwise clean comfy and a great downtown choice."

"The Empress was beautiful. It was the perfect place for our long weekend."

"Very friendly staff, clean and close to the harbor "

"Excellent customer service. The staff were very accommodating. My first room was on the top floor and had a balcony with a high fence so it felt very dark. And the seagulls were very loud. They kindly accommodated a room change one floor down that felt brighter and fresher. The only issue was it was still above a night club so even though on the 6th floor I was awakened at night with noise from the party crowds well into the morning. Other than that the staff were a delight. And having Ruby...

"I was there with my kids. Staff was so friendly and helpful. We will be back. "

"Awesome stay!"