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"It was excellent family vacation place"

"We loved everything! The food was outstanding, but you should make reservations before the trip. The room was comfortable and clean, and we loved the two hammocks on the balcony. We took advantage of the free classes- salsa dancing, watercolor, weaving, stretching. The whole property felt lush and tropical, and we had so much fun exploring down different pathways. Be sure to visit the chapel on top of the hill! The only thing that surprised us was how expensive the basic spa services were, so we...

"Food was great. They were very on point with gluten-free options"

"The resort was amazing. All the staff were super kind and very helpful. The food was pretty good. My favorite was the Yacht Club. They had something to do every day and night! Anything we wanted/needed, all we had to do was ask."

"An amazing location, super relaxing and just beautiful all around. We stayed at one of the Elite bungalows and we couldn’t have picked a better vacation spot. The room, the view, the food, drinks, and the staff were all exceptional! We’ll definitely visit again!"

"The property was clean and well organized. The best past was master privilege suit. Our butler Efrain provided the highest service and met all of our needs. Highly recommend Ocean Riviera Paradise. "

"The Hyatt Vivid Playa Del Carmen is a great property. The rooms were big and clean. We even had a jacuzzi in our room. The pools were great and the activities were fun. The staff were all friendly and willing to help. There were plenty of restaurants to choose from, and the food was good."

"AC was pretty loud but the rest was good"

"best all inclusive resort ever!"

"OK"

"Food was good depending on the restaurant you went to, the buffet had great option especially for lunch and breakfast. I would say the best was the room service along with the platinum amenities 100% worth the upgrade!"

"En el cuarto donde nos quedamos solo dejaron 2 Toallas y éramos 3 personas, casi no dejaban shampoo ni acondicionador ni jabón, igual no limpiaban el baño "

"Muy buenos "

"Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything."

"Loved the staff only thing is it was far away from places "

"Excelente los alimentos, la organización y la atención, una maravilla que no te obligan a hacer reserva en los restaurantes de especialidad"

"Todo excelente"

"We are a hispanic couple and we noticed that some of the staff wasnt as nice as they were with the americans there. At Aroma restaurant my husband asked for a beer 3 times, never got it. We ended leaving that restaurant and going to another place, reservation for one of their restaurants we were unable as well, we were surprised that another couple that were white Americans and were on line behind us they were able to get in, they told us later at the dancing bar. They asked us how come you...

"Nuestra estancia en Secrets Maroma Beach Riviera Cancún fue simplemente espectacular. El resort es precioso, cuidado al detalle, con una playa increíble de arena blanca. Desde el primer momento se percibe una atención al cliente de alto nivel: todo el personal es amable, atento y siempre dispuesto a ayudarte con una sonrisa."

"I had a terrible experience with Expedia and Hard Rock Hotel Cancun. I accidentally booked the wrong Hard Rock property, then realized my group was at a different location and booked the correct one. This left me with two reservations for the same night. Within minutes, I contacted Expedia to cancel the incorrect booking and request a refund. After multiple follow-ups, I was told the hotel did not respond, and I was stuck paying nearly $600 for a reservation I booked by mistake. Expedia said...