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"The food was mediocre"

"We had stayed at Occidental Hotel for a week. Pro: The ambience of the hotel really makes you feel like you’re in the middle of the forest with all the animals we encounter. The staff throughout the hotel were very wonderful and helpful especially the trolley drivers and waiter/waitress at the buffet. The pools, children play area and beach was very family friendly and fun. I love that if you were thirsty or hungry there was a swim up bar, snack bar or restaurant close by to cater to my...

"Endroit paradisiaque!"

"Very clean . Rooms great! Food excellent! But the beach was terrible seaweed everywhere and animals called quatee half raccoon / monkey would constantly bother you by pool."

"Everything was great"

"They do clean the room every day but the staff at the bars they are mean and un kind with kids. Also we there Resturand they don't have good quality food and we can access to many of their restaurants because need to be royal elite. For reservations for the restaurants it another stressfull thing that we have to worry about."

"We spent a week at Valentin and really enjoyed our time. Emerald suite is a little smaller than we are used to but worked well. It was nice to be able to relax! The food was good and well seasoned. Disclaimer: Men make sure to bring pants and a collared shirt or you won’t be getting into the restaurants! Luckily my husband brought a set so we were good. I will say this rule seems a little crazy for vacationers who paid to relax and unwind."

"This was our very first time in Mexico and we were not disappointed at all! All of the staff were incredibly friendly and helpful. But Lisandro, our butler during our stay went above and beyond. He made all of your plans and made sure everything went smoothly as well as always being attentive. Most of all, he was a huge help, but he was a friend! If you’re thinking about staying here, it is more than worth the price!"

"Wonderful service and a great location. Located in downtown Playa it’s right near all the nightlife. Rooms are extremely nice and clean."

"Juan Alberto did a great job answering all the questions also all the staff including Angeliquita because she did an excellent job cleaning my room"