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"This is the worst hotel I have ever stayed in. The room was so small that two people could not walk past the bed at the same time. I wonder if we got this awful room because we used Expedia. The people at the front desk were so very rude. If you happen to get in the wrong line to ask a question, you get a very snide remark in return. We love NYC and visit here every year. We will never stay here again."

"Only thing I wish I had was a fridge, but everything else was just as expected!"

"Very nice room, staff was great, and overall great hotel!"

"The room has definitely seen better days. There were rips in the carpet, stains on the sheets, stains on the chair and the bathroom could have used a deep clean. Bathroom mirror was actually scary. All service was outstanding with the exception of the front desk. "

"Staff was very nice. Room service kept me stocked with towels and rags. The room overall was OK. It was clean, but it was not up-to-date so it still has that old look but it was OK for something last minute. There’sBut Everyone across the street pricing is ridiculous though."

"The staff was wonderful. Warm chocolate chip cookies. The layout of the lobby needs to be improved. Too cramped. The room was smaller that I can describe and it was ours for 4 night. The view was nice and the location was great. "

"Elevator was broke"

"Yes, we're working on providing warm water for showers, and we'll make sure to update customers about their security deposits. Thank you for your patience and understanding! "

"Love staying here!! Great hotel in the middle of time square! Great to walk inside a little oasis in time square"