"Front desk was very friendly. A man named Mohammad who allowed us to check in early and gave us a room upgrade. Very helpful and accommodating so would recommend this hotel. The rates are pretty good and you are close to Penn station which is easy to get uptown or downtown to all the tourist spots. The hotel room itself is clean and the bed was comfy. I don't think I've ever said this before, but shower pressure was too much - only downside of the room. Aircon, coffee, towels - everything you...

"Le positif : l’hôtel est bien situé, le style mêle le moderne au chic mais commence à se détériorer, la chambre correspondait à ce que j’avais commandé (spacieuse, vue sur central parc, bonne literie),certains membres du personnel étaient serviables et agréables mais malheureusement en minorité. Le négatif : la propreté de la chambre laissait à désirer (miroir mal lavé, fenêtres sales, poussières, bord de l’évier non nettoyé). Des accessoires essentiels manquaient en chambre (accessibles sur...

"Location was perfect. Layout was accessible. Very clean. Even during peak traffic hours, things moved along steadily. Only complaint is at the end of our trip. I was an obviously tired woman, with a young son in tow, and at 6am in the lobby with multiple suitcases, I let the friendly concierge gentleman give me a bottle of water, a seat, and the promise of a hotel car to take me to LaGuardia "at the same price as a yellow cab!". I was relieved for the help and didn't question. Suprise,...

"love this place"

"We didn’t have breakfast but the bar was great and the bar staff were great."

"Falta un comedor para un desayuno"

"Our stay at Row NYC was memorable. You can’t beat the location—right in Times Square and close to everything. The hotel has a sleek, modern feel, and our room upgrade with stunning city views made the experience even better. What truly stood out was the hospitality—especially Joe. He went above and beyond to make every guest feel welcome, always smiling, connecting, and creating a great atmosphere. He made us feel right at home. Highly recommend for the location, design, views, and...

"The shower on had 1/2 of a shower door, and we did not have enough towels to soak up the water on the floor, but they did send us plenty more towels right away for the next 4 nights, and the elevators were absolutely the slowest I have ever seen in my life , it even came to the point that my wife and went up to 3 rd floor by escalators the walk the stairs to the 7 th Floor to catch one of the elevators that would stop there and only go up. I will say that all the employees there are...