"Received false smoking charge upon checkout. Hotel said a sensor tripped once. Housekeeping manager checked our room. called the front desk and told them to remove it. Front desk said no manager available but they have been having issues with their system. We had check out. Can't get a reply from the hotel to get it removed."

"Great spot, great rate, nice rooms especially for the price. My only complaint was the elevators - a couple of them were out of service so it sometimes took forever to go up or down. Otherwise, would definitely stay here again. "

"Disappointing Service at Reception Unfortunately, my experience with the reception team was very disappointing. The issue we encountered appeared to have been caused by their own mistake, yet it was not handled or resolved in a manner expected from a hotel of this standard. I had hoped for a more professional and proactive approach, especially given the level and reputation of the hotel. Instead, the response felt dismissive and unhelpful, which significantly affected my overall stay. At this...

"It is in a great location.The staff was friendly and room was clean. It's nice the the small bar turns into coffee bar with a good selection of food and pastries. Nice midsize lobby/ lounge to hang."

"Very clean and close to Times Square "

"🙌"

"Its a great fun hotel, perfect for kids because of the location and atmosphere. Rooms are small but its NY, incredible views."

"Nice decorations and vibe"