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"Best hotel I’ve been to great New York experience !"

"Location"

"Rooms were clean and secure. I will improve the lightning because was not too clear on times when you would like to read. The staff was very polite and helpful, especially Manuel and Francisco. The continental breakfast was good. The air conditioning was perfect."

"Normally don’t take the time to do reviews, but the room was clean. It was nice to have updated rooms and amenities. My only issue was the staff. I think 5/6 interactions I had the staff members were very rude and unhelpful. Other than that, it’s a very nice location and sweet spot to stay."

"Excellent service from the moment we walked in through the time that we checked out. Property was beautiful and the lounge on the second floor was always well stocked with pastries and refreshments that were nice to have after coming back in from the city. Location was within walking distance of several major attractions, but also tucked away just enough to be on the quieter side. Would stay here again without hesitation."

"The room was a good size for NYC, not a closet! Bed was comfy with adequate pillows. The Bell Man was super helpful/accommodating. The Front Desk wasn’t super accommodating with early check-in l, but did end up letting my hubby check-in an hour early. The location is convenient & by Time Square."

"This is a solid hotel with some quirks you should be aware of. The layout is inefficient, with restaraunts/bar, check in, and the general store on the 8th floor with a klunky elevator system. It takes a while to navigate how busy the common areas are, and simply getting to your room can take a while. It has several convention spaces, so the foot traffic is intense. That said, the room was excellent with fun views of Times Square. The service everywhere is very attentive and helpful. The...

"I was booked in a smaller room and Sekou was kind enough to move us to a bigger room. Thank you Sekou. The hotel is beautiful."

"The check in process was quick and easy. Triana was super helpful and I want to thank her. Room was clean . The water pressure was not that great. Breakfast was diverse and tasty. Parked at Robo Parking next to the hotel and would recommend it."

"I can’t complain! We had a great stay while we were visiting NYC. Great location for Broadway shows. The staff was lovely. The room was clean, beds were comfortable."

"Our room was 80 degrees. The ac didn’t work, and they didn’t accommodate us u til out last two days."

"Amazing stay loved it"

"Excellent location."

"The bed was not clean and caused me a rush . I needed to take medication . Luckily I spent there only one night. I would never go back."

"I liked everything!"

"Great price, great staff -a find of a hotel"

"An excellent choice for our stay in NYC. Great customer service. We loved the hotel ambience and the location was close to Bryant Park and the theaters. We will definitely visit again and recommend to our friends."

"Great location, nice and helpful staff. Second floor was very, very warm. Used the restrooms on that floor a few times. We would stay at The Jewel again!"

"الفندق قديم جدا جدا جدا وأرجوكم لاتصدقون الصور فكلها خدعه وكذبه الاستقبال سيّء جدا جدا لايحترم النزلاء الممرات جدا ضيقه وصغيره والمصعد صغير جدا وقديم جدا وسعره مبالغ فيه جدا فقط قريب من التايم سكوير جدا"