Find hotels near Big Bear Solar Observatory, Big Bear City from SAR 282

"The room itself was dirty and not cleaned thoroughly. Was expecting a cleaner room. "

"We were looking for a relaxing weekend and we got it. The property is beautiful and is very quiet and peaceful. we stay in cabin #10 its was cute and perfect for our family. I like that it had 2 bathrooms. We love the view from our room, we open the blinds and we could see the stars. we had a great time at the firepit which it was right outside our cabin. quiet time was at 10 pm unfortunately our neighbors were so loud they didn't stop until 2am. in the morning we notice a water leak from the Kitchen light fixture, looks like there's a bathroom right above our cabin kitchen. not a big deal for us because we were just leaving, but in the future, I would like to book the same cabin, and I would not like to see that leak."

"Quite possibly the worst, most unsafe hotel experience I have ever had, which includes hotels in India and hostels in Spain and Italy, as well as many fine properties as well. We discussed using our fireplace with the manager, who gave us no reason to doubt doing this; having a fire is one of the highlights of staying in the mountains in winter. However, once we started the fire, the smoke alarm in the master bedroom went off, despite the flue being open and several windows being cracked. When we called the manager and asked him to take a look, he was unwilling to do so. Instead, he offered us to change rooms, in the middle of the night, with young children. Later after discussing this with other folks in town, the consensus was that the back flow of smoke into the room was likely due to a dirty, poorly maintained chimney. My children weee frightened by the smoke entering our room. It was so bad that we took the logs and embers outside and disposed of them in the snow, to remove all trace of smoky wood from the room. The poor maintenance and attitude of the property were in my opinion unconscionable. I don’t recommend staying here, and certainly don’t use the fireplace. "

"Overall the stay was great and the staff was super nice. There was a crack in the bathtub so they were willing to switch my room. My new room had a crack in the bathtub too but was still able to soak "

"Toilet was leaking and the bath tub had water in it when we arrived"

"Great location "

"Good location and spacious property that allows dogs. Only downside is the room could have been better cleaned and the floors especially bathroom area where theres still dirt/stain on tiles and in-between tiles(grout) which would need to get steam cleaned. Overall I would consider coming back if rooms are well cleaned."

"Great location but no direct access to lake from property. Way too many cobwebs inside the master bedroom. Critters made hole in garbage bag while we were sleeping. Plenty of towels. great hot tub. water pressure sucks. overall, they should keep up the property better."

"Lousy customer service. They don’t care about retaining customers"