"We received the very best customer service from the friendliest people ever! Everything was just as advertised and absolutely gorgeous! We highly recommend this place!"
"We received the very best customer service from the friendliest people ever! Everything was just as advertised and absolutely gorgeous! We highly recommend this place!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The host and hostess were very communicative, they responded promptly to our questions and gave us advice on airport taxi and restaurants, the villa was gorgeous and we felt very welcomed, the pool and garden are simply exceptional, we highly recommend this property , we booked it because it was close to the airport for our flight the next day
WiFi excellent as well
The host and hostess were very communicative, they responded promptly to our questions and gave us advice on airport taxi and restaurants, the villa was gorgeous and we felt very welcomed, the pool and garden are simply exceptional, we highly recommend this property , we booked it because it was close to the airport for our flight the next day
WiFi excellent as well
JOHN
Reviewed January 31, 2024Reviewed January 31, 2024
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
Habanero was closed, so that was a bit disappointing. But Jorge, who manages the fresh margarita stand, always greeted us with a smile and made the best kiwi margarita! Definitely would comeback for him:)
Habanero was closed, so that was a bit disappointing. But Jorge, who manages the fresh margarita stand, always greeted us with a smile and made the best kiwi margarita! Definitely would comeback for him:)
Dongki
Reviewed December 21, 2023Reviewed December 21, 2023
Absolutely amazing! It’s an expensive resort but you honestly get what you pay for! Jonathan was our butler and he moved mountains to accommodate us. Even after we moved to another room, we could still count on him answering our questions, reserving activities, making reservations, but most importantly giving what I believed to be honest feedback. We stayed in the villa, penthouse suite, and master suite. The upgrade to the rooms were complementary since we had the vip experience. Each room gave...
Absolutely amazing! It’s an expensive resort but you honestly get what you pay for! Jonathan was our butler and he moved mountains to accommodate us. Even after we moved to another room, we could still count on him answering our questions, reserving activities, making reservations, but most importantly giving what I believed to be honest feedback. We stayed in the villa, penthouse suite, and master suite. The upgrade to the rooms were complementary since we had the vip experience. Each room gave...
Nicholson
Reviewed November 2, 2021Reviewed November 2, 2021
Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best
Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best
As opposed to one of the larger resort’s maze of paths and pools and restaurants (and people,) the Sun Palace has a more intimate boutique hotel feel. It’s been recently renovated, and it shows.
We upgraded to a honeymoon suite (room 530) at check in (tip: wait until check in to upgrade for an opportunity to negotiate the price. Be prepared to say no to their offer to exchange the cost of the upgrade for a “promotional presentation breakfast” unless that’s your jam… we preferred to pay a...
As opposed to one of the larger resort’s maze of paths and pools and restaurants (and people,) the Sun Palace has a more intimate boutique hotel feel. It’s been recently renovated, and it shows.
We upgraded to a honeymoon suite (room 530) at check in (tip: wait until check in to upgrade for an opportunity to negotiate the price. Be prepared to say no to their offer to exchange the cost of the upgrade for a “promotional presentation breakfast” unless that’s your jam… we preferred to pay a...
Paula
Reviewed September 21, 2022Reviewed September 21, 2022
Very nice, small hotel (6 rooms, that backs up to a golf course. Owners very involved with the guests as well as very lovely people. Breakfast is great. Staff extremely accommodating. All at very good prices compared with the larger hotels in the zone.
Very nice, small hotel (6 rooms, that backs up to a golf course. Owners very involved with the guests as well as very lovely people. Breakfast is great. Staff extremely accommodating. All at very good prices compared with the larger hotels in the zone.
Our second stay here. The staff is super friendly. Casy and Mari are very nice and helpful. They take pride in their work. Look forward to returning. Only wish the bed was a bit more comfortable but other than that all was very nice.
Our second stay here. The staff is super friendly. Casy and Mari are very nice and helpful. They take pride in their work. Look forward to returning. Only wish the bed was a bit more comfortable but other than that all was very nice.
Michelle
Reviewed February 15, 2025Reviewed February 15, 2025
Literally writing this review while waiting for our ride to the airport!
This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!!
The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time.
The restaurants are good, and the staff is...
Literally writing this review while waiting for our ride to the airport!
This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!!
The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time.
The restaurants are good, and the staff is...
Michelle Lee
Reviewed February 21, 2025Reviewed February 21, 2025
This place will go above and beyond for your needs. In a time of need, this place made sure I was completely cared for. I will keep this place in my heart and prayers forever. Thank you again for everything you did for me. Redena Massin.
This place will go above and beyond for your needs. In a time of need, this place made sure I was completely cared for. I will keep this place in my heart and prayers forever. Thank you again for everything you did for me. Redena Massin.
Redena
Reviewed December 30, 2024Reviewed December 30, 2024