البحث عن فنادق بتصنيف 5 Star في واترلو من SAR 303

"好"

"This Hotel is anything but a 5 star hotel. More like a 3 star hotel. First off when I arrived to the property there was no bell hop to greet us with our heavy luggage’s. I go to register I hear someone complaining about how they hadn’t received their luggage to their room in over an hour. Then they have me my room, I went and realized it wasn’t the room I booked and paid for. It looked like a dungeon, smelled disgusting, carpet looked old, tiny window facing construction! Talk about a terrible...

"This is the first time Expedia has let me down. What a disappointment. Not worth the money for the high rate we paid; could be worth it at a more reasonable price point. This place holds itself out as boutique and luxury, but it felt like an aging transplant from 1990s Miami Beach. Maintenance and design: Lobby toilet out of order, one of only two elevators out of order. No stairs from guest rooms to the lobby; no bathroom door in our guest room. Needs a coat of paint or something. Positives:...

"The staff was beyond wonderful!! Check in was easy and fast . Concierge Thomas was excellent! Breakfast was a bit pricey and should have a better offering for the $$$. Wait staff in the bar area and restaurant were personable and excellent! Rooms could probably do with a sprucing up soon. We would certainly stay there again."

"Honestly we were expecting more for a shangri-la hotel! The staff at our arrivai was really nice and apologized for not being able to upgrade our rooms. I booked two bedrooms btw. They said they will offer us late check-in to compensate! The breakfast was included but honestly the service was terrible! The first morning we ordered fried eggs that never arrived plus the coffee arrived when we were about to leave. The second day I came back to the hotel to change around 5:00 pm and surprise!!...

"Reception were fantastic. The warmest welcome whenever we returned and always willing to help out and provide excellent hospitality. It was lovely to be greeted at the door, door opened and case taken off me as we arrived. We were shown to our room and all amenities explained. Room was very clean and comfy. We had a wonderful stay and will be back"

"Terrible would not refund or offer credit despite flight cancellation manager inga terrible"