"Poor customer service, I received no friendly response from any staff. Really disappointed has nothing to do with the NY Palace I used to stay decades ago. Won’t stay again."
"The hotel itself is an iconic place to stay and has a great atmosphere, but unfortunately, my experience with the staff was very disappointing. I brought a concern to their attention because I was uncomfortable with something that had happened, but instead of addressing it professionally, I felt that I was taunted and belittled.
It was disappointing to feel dismissed when I was simply trying to communicate a legitimate concern. While the location and history of the hotel are appealing, the way...
"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned.
Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."
"What a great stay. Super convenient location, unloading and loading was super easy. Staff super helpful.
Just a great place near time square at a good price. No complaints, strongly recommend going with kids."
"Stayed here last year and was very pleased with the location, general ambience of the hotel and condition of the property.
Only negative this time was the condition of the bathroom. Still very clean but unfortunately needed some maintenance or refurbishment. Bath enamel heavily degraded, some sort of electrical damage to the lighted mirror. A little disappointing for a 4 star property like the Westin."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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