"Poor working air conditioning throughout hotel. Manager named Keenan ( shocking the customer service manager !) had no care or empathy whatsoever. No attempt to provide any solution, options, not even a sorry for this inconvenience ? We were given room with know non - functioning AC on 90 degree day. Rude all around and I am use to Northeast obnoxious rude people. Pasquale - staff who checked us in must have received training from Keenan. Disappointing for sure. Don’t stay here. Housekeeping...
"Poor working air conditioning throughout hotel. Manager named Keenan ( shocking the customer service manager !) had no care or empathy whatsoever. No attempt to provide any solution, options, not even a sorry for this inconvenience ? We were given room with know non - functioning AC on 90 degree day. Rude all around and I am use to Northeast obnoxious rude people. Pasquale - staff who checked us in must have received training from Keenan. Disappointing for sure. Don’t stay here. Housekeeping...
Susan