البحث عن فنادق بتصنيف 4 Star في وسط المدينة من SAR 711

"The room was fine. The staff was not! Teach your people to smile and say good morning and thank you. At breakfast the woman looked at me and said do you have a reservation. When I said no she just looked at us. No one suggested a breakfast reservation when we checked in. I just said never mind and walked away. When we checked out there were no pleasantries just do you need a copy of your bill. I used to stay at the Lotte frequently but will not go back. It is too much money to...

"We travelled as a family of 4 (2 adults and 2 young kids). There was supposed to be an ice and water dispenser on our floor, and it wasn’t there for the entire stay (4 days). We had to go to other floors to get drinkable water. For a couple of days, the same water machines and water refill stations had cloudy warm water, making the water undrinkable. The staff were aware, and water bottles were only made available the night before we left. We had to go out of the hotel to buy water bottles to...

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Staff was friendly, the room had all the amenities that were needed"