Find hotels near Singer Castle, Niagara Falls from SAR 253

"Room was not clean. Floors in bathroom were sticky with stains on them. The water in the shower had absolutely no pressure, couldnt even ronse the shampoo out of my hair. Went down for the complimentary breakfast in the morning, my young daughter put the waffle batter in the waffle maker and one of the staff members who was standing in the breakfast area, yelled at her and said"what are you doing, that one was closed, its shut down". I said there was no sign indicating that that waffle maker was out of order? He said " Jesus Christ, the lid was closed, give me a break." Im sorry, but she was a child, who speaks to someone like that!!! I offered to clean it, because obviously I was bothering and inconveniencing an employee to do his job imstead of just standing around doing nothing. He wathced my child pour the mix into the waffle maker and said nothing. He waited until she did it and then yelled at a kid. I tried to complain at the desk when I checked out, but the man was lingering around almost as if he knew he was rude to us and a child and wanted to see if I would say something to management. Do not waste your money, stay somewhere else. You get what you pay for. This place was a dump and the staff was extremely unprofessional and rude. "

"The room was clean but had a slight odor , facility was beautiful "

"This is a hidden gem, Robert was awesome host. Breakfast was warm and nice and the area was super tidy. "

"We had no towels in our room. WE had to go to the front desk to get some instead of staff member bringing them up. We had no conditioner, ran out of tissues (2 left in box) and there was a ball of hair on the bathroom floor. Yuck"

"Nice aand clean."

"We didn't have breakfast there. The room was spacious, clean and comfortable. Very good value for the price!! "

"The room was very clean, however, the furniture was very hard and uncomfortable and we could hear everything from the rooms upstairs, to our sides and in the hallway. "

"Pool water need to be more hot and the floor of the rooms aren’t cleaned very well, everything else was good."

"Staff friendly and helpful Room clean but cold took a long time to heat up. The floors never got warm "