Find hotels near Oasis Arena, Cancun from SAR 636

"The room were nice and clean, The pools and beach were beautiful. Staff were wonderful. My biggest complaint is that getting reservations at the restaurants was very difficult and we ended up eating at 8:30 or 9:00 every night because we couldn't get anything earlier. "

"Enjoyed the hotel, and food. "

"SIN LIMPIEZA, POCA HIGIENE, MAL SERVICIO, MALA COMIDA, CUARTOS HORRIBLES. "

"Excellent service—professional, very friendly, and very attentive."

"Buffet Food was not good, restaurant portions were way too small, beach had too much seaweed."

"Spent 4 days there for my wife’s birthday. Second time at the resort and fully enjoyed our stay. Great staff, always clean and the food is very good. Already booked a 3rd stay in September and looking forward to going back. "

"The room was great.with a lovely view. Great service from all staff."

"Clean room and staff is amazing,friendly."

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation."