"The staff is great. The hotel is very run down, super old and in a very bad condition everywhere. The entrance is ok but once you go in the corridors it is very bad. The rooms are extra extra small. They barely fit 2 twin beds."

"Customer service is horrible!!!!!"

"After checking out of hotel I was charged for a $500 smoking fee on room. I have NEVER smoked a day in my life and am a cancer survivor. I was simply charged a fee and when calling to find out why I was double charged for room, this is when I was told about charge. I pre-paid my room via EXPEDIA. Terrible property and service."

"The hotel is very hip in a great location but overall thought things in the room would have been better for the price. The room was super dark due to the odd light fixtures making it difficult to do my makeup to get ready for the day. The AC for the hotel was not yet turned on so on my last night (which was very hot) I just had to suffer through the heat. Finally, the bed and bedding was not that comfortable. The staff was super accommodating when I had requests (safe in my room was not working...

"Always a great stay at the Park Lane. Hidden gem on the park, we will return darling."

"Very nice staff and everything went very smooth! Would stay again "

"I was very happy with this charming little Hotel! It is in a good location, just a short walking distance to things like Times Square or Madison Square, Gardens, or Macy’s. Plenty of charming restaurants in the area. The hotel was decently quiet. The beds were extremely comfortable and the room had plenty of space for a couple of girls with lots of luggage. The Front Desk staff were very nice, a lot of times it was a couple of big Burleigh guys which was nice it made me feel extra safe. Be sure...

"Nice location. Friendly staff. Sheets weren’t very comfortable. Noisy inside the hotel."