"Room was clean, comfy bed, great bathroom and shower, also. The little fridge worked great and the atmosphere was warm and welcoming. The staff, including Brian the manager who was on-site, were all very professional, kind and hospitable. They definitely make each customer feel valued from check-in to check-out. On top of all that, getting to stay in a well- maintained 100 year old hotel is all definitely worth it. "

"Exceptional service "

"This is a charming, old-fashioned hotel in a perfect location. My room had a view of the Union Square Christmas lights. It is not slick or modern: think of it as European and you will see its charms. The room was comfortable with everything you need. They warn you in advance that there's no air conditioning but most of the time in SF you don't need it, and there's a ceiling fan and the windows can be opened. There is always coffee and cookies available in the lobby and the tiny bar was popular,...

"Great location, clean rooms, courteous staff (including robos!). Went to concert at Chase: Luma was convenient AND a well appointed biz."

"EVERYTHING and EVERYONE! From the front entrance with the valet parking, the doorman, from the cleaning staff to the bar attendants, front desk upon check in…. Exceptional across the board. The room excellent. I will be returning mid December for a few nights and I’m so excited knowing this stay will be just as fantastic!"

"Helpful staff and great location!"

"No thills, but good value for the price"

"Very comfortable Room"