"Thix hotel is quite tired and urgently needs a refresh. Our room had a big stain on the rug, which was generally not clean. Some things have been updated, many others have not. Concerns raised to hotel management were fobbed off and basically not addressed. There are weird automatic flushing toilets (never seen this before) that don’t work properly and flush at inappropriate times and very loudly. They urgently need to get their act together. The people working in the hotel are generally very...

"I loved visiting San Francisco, but unfortunately I would not stay at Hotel Caza again. Check-in was not a great experience. We were told to return at 2 PM, which was fine, but when we came back there was a line and some guests cut ahead. The front desk helped them while we were still waiting. We were also told we would receive reusable water bottles, but never got them. When we called, someone came to our door knocking loudly and brought towels instead. The interaction felt uncomfortable, and...

"Fabulous"