Find hotels near Go Grand Outlet Riviera Maya, Cancun from SAR 238

"The resort is absolutely beautiful and the staff was amazing! 10/10"

"Everything was Great. Staff was amazing! I forget this guy’s name he made us drinks and he was serving drinks at night on feb 24. He is such a sweet person! We wanted to say by before we leave but i guess opposite shift!! The front desk crew was so sweet!! Every-time we needed something it was delivered in room pretty fast!"

"Excellent service"

"STAYED TWICE ON THIS TRIP DUE TO HOW NICE UT IS"

"Comfortable, Spacious Rooms Our room was clean, modern, and very comfortable. The balcony space was a nice bonus, and the in-room amenities were thoughtfully stocked. Housekeeping did a great job each day, and everything felt fresh and well cared for throughout our stay. Strong Dining Options One of the highlights was the variety of restaurants. With multiple cuisines available, it never felt repetitive, even over several days. The quality of the food was consistently good, and the service in the restaurants was attentive without feeling overbearing. Plenty to Do There’s no shortage of activities — from pools and kids care facilities to other entertainment. Whether you want to stay active or just unwind, the resort offers options for both. The spa facilities are also worth visiting if you’re looking to relax further. Friendly, Professional Service The staff throughout the resort were welcoming and helpful. While service levels can vary slightly depending on timing and location (as with any large resort), the overall experience was very positive, and we felt well taken care of."

"Everything was perfect! Our butler, Denisee and customer service supervisor Fernanda made the experience extra special but all the staff were outstanding. My only issue is with the lack of sound proofing in the rooms. This resort is absolutely beautiful and relaxing though! I will come back and book serenity again!"

"Great food and friendly staff"

"Great service, food and amenities!"

"Clean hotel with quick room service and an awesome staff. Overall, it was a very relaxing stay. However, the timeshare sales approach was a bit too aggressive. “No” should mean no. I had just arrived and was heading to grab a cocktail when they tried to redirect me to “finish check-in” with the timeshare team — which was really just a sales pitch to purchase a timeshare. The airport shuttle is not complimentary, which was disappointing. The resort is family-friendly, but the music selection wasn’t very diverse. The food was okay. Overall, a decent stay, perfect for family with young kids. "