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"The staff were extremely friendly and very helpful. This trip was a home away from home.The food and drinks were excellent. "

"Amenities are great. You are in a middle of wildlife. We see monkeys, iguanas and coaties everyday. it is a big resort to explore. They have a few big pools. The beach wasn't as what we expected because of the sargassum but the resort staffs did try to remove them everyday. There are sections where you can swim but we decided to stay by the pool. They have the carts/buggies to bring guests around. They have a variety of entertainments every night and we were able to book a la carte for most...

"The entire staff at the resort are amazing. Our concierge Gina was very helpful with recommendations for tours off the property, and things to do on the property. Carlos and Dieder from the entertainment team were full of energy and so genuine in their desire to make sure we were engaged and having fun. We enjoyed volleyball, live music, bike ride into Akumal and other shows put on by the entertainment team. There was always something to do if you wanted to be interactive. Jose was our pool...

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "

"Not much activities"

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. ...

"Yes"

"Le bain/piscine de la chambre était trop froid, nous n’avons pas pu en profiter Aucune fenêtre ouvrante ni balcon dans un endroit où on viens justement pour la température extérieur "

"We travel to Mexico about once a year and have stayed in several different locations and properties. Staff here were some of the friendliest we’ve met anywhere. Check in and Check out were both quick and easy. We had a swim up room which was fabulous. Our building didn’t back onto a path so it was fairly private. Would have been a nice touch if wait staff came around to those rooms to take drink orders. Beds were hard for our taste but we asked for mattress toppers which were provided...

"It was great! We had a wonderful stay, amazing staff, food phenomenal, and drinks ok "

"Staff were fantastic, beautiful stretch of beach front property and nice pool. Free parking was great. The music was loud some days but was done by a decent time at night so it didn’t bother us at all. Breakfast started at 8am, we thought it started at 7 so just to be aware of. I tried the free yoga one morning and really enjoyed it. Breakfast was delicious, there are a few options to chose from and all made fresh to order. Would recommend. "

"It was beautiful view from the room to the ocean. Staff was friendly Drinks and food inside this hotel was overpriced"

"Second time at this property. However I did not appreciate the state of my bathroom shower upon arrival with hair still in the corners as well as their policy that if makeup gets in the towels there is an extra charge. "

"The best"

"Amazing stay. Staff and property were great!"

"The room, pool, ocean were very nice. Food was ok. Most of the staff was great. Nice break away."

"This place was a dump we didn't even stay but one night. "

"Amazing and everything was excellent "

"Staff were incredible. So friendly and kind. Especially given my injury they gave me extra care and understanding. Best service we could have experienced. "