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"El hotel y el servicio excelente, lo unico es q mi reservacion de expedia me incluida un servicio de spa y al llegar ahi no estaba"

"The hotel was lovely. There is enough room for singles, couples, and families. I wish the weather was better at the time that I went but other than that, it was a great experience."

"We had issues with our first room so we had to change rooms. The issues were our air conditioner would not cool. The safe in our room would not work right We also had a smell in our room that we couldn’t figure out where that was coming from We moved to another room and had the same issue with the AC The staff was great if we couldn’t walk somewhere, we could take a golf cart. They will come pick us up at our room. The food was good The beach was not good. We couldn’t go to the beach...

"The entire staff at the resort are amazing. Our concierge Gina was very helpful with recommendations for tours off the property, and things to do on the property. Carlos and Dieder from the entertainment team were full of energy and so genuine in their desire to make sure we were engaged and having fun. We enjoyed volleyball, live music, bike ride into Akumal and other shows put on by the entertainment team. There was always something to do if you wanted to be interactive. Jose was our pool...

"Beautiful resort, clean and well maintained. Staff are very friendly and helpful. The food was excellent, especially in the a La carte restaurants. Advertised as beach front, however not all their lobbies are on the beach and have to be reached by a short tram ride."

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. ...

"Staff was friendly, the shuttle service was fantastic. I wish they had more variety at the buffet. Also felt the bars always had constant lineups. Place was clean and service was excellent overall."

"This resort is very average and not as good as the dreams in Punta Cana. - it’s old and dated - the restaurants aren’t very good and they’re often closed - rooms need an update - the biggest complaint is that there’s two pools and one of them is used all day as a party. Constant music, people drinking in the pool all day (and never getting out to go to the washroom), - there are limited lounge chairs and they’re always “reserved by 7:00 am. - lastly and not someting the resort can manage but...

"Le bain/piscine de la chambre était trop froid, nous n’avons pas pu en profiter Aucune fenêtre ouvrante ni balcon dans un endroit où on viens justement pour la température extérieur "

"Incredible property and staff"

"Beautiful spot right by the golf course. Beach is about a 10 minute golf cart shuttle."

"Very beautiful area, 5 minutes walk to kapen ha cenote. Good for short stays"

"It was beautiful view from the room to the ocean. Staff was friendly Drinks and food inside this hotel was overpriced"

"Clean room. Great location. We didn’t get the room we paid for. We were charged $330 prior to arrival for the cave dinner. Once we got there they added an additional $60 US. The massage was booked and scheduled for 12:00pm they didn’t show up until 1:00pm "

"Hermoso el hotel, los cuartos, la alberca, el jacuzzi, el cenote maravilloso, el restaurante muy rico, la ubicación increíble, simplemente maravilloso"

"Laundry was fine. Didn’t check out the gym. The rooms could use a full length mirror as well as a makeup mirror. We stayed in the 4000 building "

"Bellísimo hotel, sólo que su buffet es pequeño."

"Idealement besoin d un moyen de transport , centre ville a quelques minutes de voiture. Il faut s attendre a parler espagnol assez souvent , personnel tres gentil et courtois, pour les plage il y avait des algues rouges prendant notre sejour mais nous sommes pas tres plage"

"Beautiful decor in the lobby area- however: Our room was smaller than a dorm room with a shotty Murphy bed as hard as a rock. The pool was ice cold with a view of unfinished abandon building. Breakfast and service was good. Hotel charges a “destination fee” which adds significantly to your room stay cost and it’s just pure profit and false advertising that it’s not disclosed when you book but just added on when you check in. Not a value and would never stay again. Location is ok."

"Staff was great, friendly, helpful; rooms clean, beautiful grounds. Wifi strong, food excellent"