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"everything was great, staff was awesome and overall we had the best experience! 10/10!!"

"The hotel was lovely. There is enough room for singles, couples, and families. I wish the weather was better at the time that I went but other than that, it was a great experience."

"The staff throughout the property was very classy. Always a hello with a smile. And quick Answers or directions when asked. The buffet food and servers were actually just a bit better than the ala cart restaurants and that is not an easy thing to say. Altho we did have a couple great servers in the à la cart restaurants the food was really lacking except for Oishii’s. "

"Room was dark and very musty, beach was covered in seaweed, loud music at the large pool felt like a cheesy Club Med resort in the 1970s. "

"The hotel was beautiful and clean. The staff was always very friendly. We found the food offerings to be pretty disappointing compared to other 4-5 star hotels we've stayed at. The TVs had limited channels and were not smart TVs. I’d say this was a lower end 4 star hotel. "

"I first have to say the staff and front desk were great, delivered on what they said they would do. Rare at a big resort. The food here is terrible! I mean below average. All the meats are way overcooked, the same buffet items day after day, just regurgitated and once the food is fine it’s just mixed into another dish. Standard for all inclusive I know but I basically stopped eating after day 4 reserving myself to and fresh fruit or available vegetables. The sodium content is mind...

"The 2 bedroom suite was perfect for a family of 5. Wish the property had hot tubs, room service and accessibility to all the restaurants. The beach, well... the only beach to go into the water due to the seaweed was 15 minute walk to the other resort. It was ok. The resort itself was beautiful with friendly staff. "

"Horrible resort "

"clean"

"Great time overall, staff energetic and friendly. Food was delicious but the reservation system was cumbersome and if you didn't have a reservation it was problematic eating at any of the restaurants outside of the buffet."

"Room was clean, bed was comfortable. There are no elevators so you will have to climb stairs if not on first floor. Pools are on smaller size, you can take trolley to all other resorts to use amenities and restaurants. "

"Very beautiful area, 5 minutes walk to kapen ha cenote. Good for short stays"

"It was beautiful view from the room to the ocean. Staff was friendly Drinks and food inside this hotel was overpriced"

"The staff was polite and helpful. The pool was quiet and relaxing. The Airport shuttle was unavailable for some reason. "

"My stay at Shibari was wonderful! Staff were very professional, attentive & courteous. Check-in process was simple. They were able to check me in early. The room floor seemed like it wasn’t cleaned that well but the room and view was so beautiful it took the focus away from it. The cenote and restaurant area were amazing. Food taste amazing, a bit overpriced, but the taste, service & staff compensated for it. The fitness center can use some attention. "

"Bellísimo hotel, sólo que su buffet es pequeño."

"Food dreadful "

"Enclosed parking at the rear of the property. I didn't see any CCTV coverage so cannot speak to it's overall security. The room was very clean and well presented. The bathroom was adequate. The cost per night is very reasonable. Lovely views from the rooftop restaurant. I thought the buffet style dinner and breakfast were Okay but expensive "

" Very good for the price I paid"

"Great room, nice tanning area on the beach, good service overall, felt safe. Good staff and everything went smoothly. "