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"Room wasn't cleaned properly. The carpet was filthy."

"The weekend staff was rude and had poor customer service... I went up to notify the front desk multiple times that we could not shower due to the water in the shower being scolding hot burning us and there was no cold water in the room.and was only able to shower once during our whole stay which was right before checking out "

"The staff was pleasant. After you check in you're on your own. They don't offer any just services. The property was nice at one time I'm sure. It needs some love."

"المنتجع متكامل ورائع"

"Ac did not work and there was a smell in the Villa"

"We loved our stay during Easter weekend, room was clean and spacious, staff was all welcoming and friendly. We enjoyed our time at the pool, the most sane chaotic family resort experience we have had thus far. We enjoyed the complimentary bikes, loved our dining experience at Tia Carmen- food was excellent. The cocktails at the bar were excellent. The pool food was pretty good for poolside service and came out quick. My only complaint would be that you must get up at the crack of dawn to find a...

"El hotel está muy bien. Tiene instalaciones cuidadas, habitaciones cómodas y un servicio excelente. Sin duda, una muy buena experiencia.”"

"Did not have a kitchen"

"Si"

"Great hotel for families because they have so many activities and pools. The restaurants were also great. "

"We stayed in Queens Bedroom with balcony at springs pool tower. The corridor seemed to be dusty, the carpet seem to be old and so was the look of the room espcially the back wall. However, th amenities nd activities outside of the room were engaging."

"Francisco Magana was the rudest employ I have ever encountered at a hotel. He needs anger management and customer service training. The Westin should be ashamed for hiring this guy. The manager Nikki Higgins is an absolute gem! She knew how to troubleshoot and was empathetic. Patrick Hamilton the concierge made me feel very welcomed. Great personality and deserves a raise. "

"The suite is very nice, with a full kitchen, living, dining and sleeping areas. The outdoor carpet on the balcony could use some cleaning. There is food and drinks available near the pool from 9am to 5pm, but I wish they offered coffee somewhere on the property."

"We booked a standard 1 bdr. Compared to other resort properties where we have stayed in the PS area, the rooms were really small. There was no drink or food service at the main pool and only 1 poor worker in the sole food service cafe on property. So, wait times were long. The room was clean, but the patio was full of leaves and the table dusty. I recommend upgrading to a premium room or selecting another resort property."

"Our stay at Riviera Palm Springs started with a very frustrating check-in experience. We arrived at 3:30 PM, just before the 4:00 PM check-in, and were told our room would be ready in 40 minutes. We agreed to wait. After more than an hour with no update, I returned to the front desk and was simply asked if I received a text. When I said no, I was told the room was still not ready—no apology, no explanation, and no effort to assist. I even offered to take any available room just to avoid waiting...

"The resort was beautiful. The area was very le and quiet. "

"Beautiful golf course views. Prompt service from friendly staff. Centrally located in the greater Palm Springs area. Will stay here again. "

"Beautiful "

"Yes, really loved happy hours and breakfast"

"The property was pet friendly..the staff was super nice and very helpful"