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"Room wasn't cleaned properly. The carpet was filthy."

"The weekend staff was rude and had poor customer service... I went up to notify the front desk multiple times that we could not shower due to the water in the shower being scolding hot burning us and there was no cold water in the room.and was only able to shower once during our whole stay which was right before checking out "

"Customer service was exceptional!"

"المنتجع متكامل ورائع"

"Ac did not work and there was a smell in the Villa"

"Super crowded due to being a long weekend. Staff overwhelmed. "

"El hotel está muy bien. Tiene instalaciones cuidadas, habitaciones cómodas y un servicio excelente. Sin duda, una muy buena experiencia.”"

"Beginning started off rough. Walked in and found dirty balled up towel on top of mini-fridge and television on. Thought I walked into wrong room at first, went to desk and they apologized for the towel and said they always leave the TV on guests. Did not buy that. Rug in room was spotted, furniture showing its wear as well. Flat pillows. Pretty disappointed, staff was very friendly and location is great. Hotel is next to a busy restaurant, and everyone fights for a limited number of...

"Si"

"Great hotel for families because they have so many activities and pools. The restaurants were also great. "

"We stayed in Queens Bedroom with balcony at springs pool tower. The corridor seemed to be dusty, the carpet seem to be old and so was the look of the room espcially the back wall. However, th amenities nd activities outside of the room were engaging."

"Check in was ok I had called before asking to upgrade the room they said yes once I get there Clean room Pool site is nice "

"The suite is very nice, with a full kitchen, living, dining and sleeping areas. The outdoor carpet on the balcony could use some cleaning. There is food and drinks available near the pool from 9am to 5pm, but I wish they offered coffee somewhere on the property."

"We booked a standard 1 bdr. Compared to other resort properties where we have stayed in the PS area, the rooms were really small. There was no drink or food service at the main pool and only 1 poor worker in the sole food service cafe on property. So, wait times were long. The room was clean, but the patio was full of leaves and the table dusty. I recommend upgrading to a premium room or selecting another resort property."

"El hotel es viejo y le falta bastante mantenimiento, la alfombra súper desgastada y los colchones de nuestra habitación aguadisimos una cosa exagerada, nunca nos había tocado un hotel así, es la habitación 5131. Cuando reservamos elegimos con desayuno y el día que nos hospedamos había un evento de una religión y el restaurante estaba cerrado al público ya que hicieron bufete para las personas de la religión. Despues de andar preguntando nos ofrecieron un tipo desayuno en una cafetería del...

"The resort was beautiful. The area was very le and quiet. "

"Beautiful golf course views. Prompt service from friendly staff. Centrally located in the greater Palm Springs area. Will stay here again. "

"Beautiful "

"Pretty clean facility, indifferent staff, extremely dated. I would avoid."

"Everything was great. Great location"