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"I booked a 4 night stay. On the first morning the shower door which opened inwards jammed and I was trapped with no means of summoning help. The only thing which stopped me panicking was I had arranged to meet a friend for breakfast. She summoned assistance but as the door had been locked overnight for security they could not open it. The maintenance man took over 1 and a half hours to cut a large hole in the wall next to the lock and cut through metal using an axle grinder before entry. It...

"Breakfast is just so so, nothing special. Some of the staffs are not very nice, except for Filippa. When I requested for a packed breakfast, I requested for a brown/wheat bread, instead of white. The staff said yes, but we still got white bread sandwiches. We will look for other hotels next time we come back."

"The suite room was small but fine for the two of us, similar to a hotel room. We did not use the on-site amenities or restaurants. Great location by the metro and the downtown is not far to walk. We were early for our room and the staff said they would WhatsApp us when the room was ready but they did not. That was okay anyway. The coffee latte was cold at the cafe near the entrance, go somewhere else. "

"Had a great stay. Very friendly and professional staff, nice hotel ambience, great facilities for the kids, nice bar and tv area, tasty buffet for breakfast and dinner. "

"Clean room and the breakfast was good. "

"Very good "

"The stay was generally straightforward, with a few positives and some service and comfort issues. The hotel is centrally located and convenient for getting around. It is also easily accessible by public transportation from the airport; had this been clearer in advance, we likely would not have reserved the hotel shuttle. We arranged an airport shuttle through the front desk in advance and received confirmation. However, there was no indication that we needed to proactively contact the driver...

"Clean room with amazing views of the city. The location is great and very walkable to old town. The staff are very friendly. The bar was nice. "

"Lovely Ocean-view Room with the best Breakfast in Carvoeiro"

"Staff was always willing to help when needed. Our only incident was an issue with the coffee maker with a pod being stuck in it and we couldn't remove it. We called down and they brought up a replacement coffee maker and took the existing one immediately. The room was extremely clean."

"I did not use the shuttle. Breakfast was excellent!"

"Wish had spa , hot tub indoor or heated pool"

"The breakfast was very nice. I didn’t go to the spa but it looks amazing!"

"We paid for two rooms which was no small amount of money. There was only one regular espresso in each room that amounted to a sip. Would have been really nice to enjoy a cup of coffee in the morning. Further, the room that I was in had only one mirror - there was certainly space on the wall above the desk for a mirror, but it was empty space. Always nice to have more than one mirror when there is more than one person in the room. Hotel was in a convenient location, but you could not walk...

"This is a beautiful, well equipped hotel that lets itself down due to corporate greed, amateur level service and lack of attention to detail. The hotel itself, the ground, the pools and the setting behind Falésia Beach are stunning. The place was immaculate, the heated pools were glorious, the rooms were large and comfortable and we slept well. However, after paying for our stay upfront (nearly €1500 for a few days) we were basically informed that our money was not good enough. The front desk...

"Booked an apartment room. Had everything we expected including washing machine. Overlooked the adults only pool which was very quiet."

"The hotel was outstanding in every aspect. The staff were so friendly and attentive. We had a wonderful stay and hope to return one day."

"Souper hôtel , mais progrès à faire pour le restaurant il est un peu décevant."

"Great hotel and in a perfect location!!! We would stay here again if we return! "

"Loved the Chalet! Wish we could have stayed longer. "