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"Didn’t get the superior room as i originally paid for. Staff rude and unaccommodating. Informed hotel manger."

"Breakast couln't be faulted. Bar was excellenr"

"clean "

"Excellente situation mais bruyant la nuit (proche de concert square donc selon l’orientation de votre chambre ça peut être un sujet) Personnel très accueillant et agréable. Très propre et correctement équipé. À Savoir pas de petit déjeuner sur place mais une kitchenette dans la chambre qui s’avère pratique."

"Beautiful property, but unfortunately the experience is let down by very poor customer service and a number of unexpected additional costs that you wouldn’t expect at this star rating. Check-in is consistently delayed often by over an hour and the compensation offered (typically a single £20 drinks voucher) feels inadequate given the inconvenience. Overall, while the hotel itself is visually impressive, the service and overall value do not justify the price."

"Wonderful hotel with great staff "

"Lovely hotel, reception lady was very helpful, Can’t fault it’s location right in the downtown area of Liverpool "

"Good location, good parking for visiting. "

"Breakfast was excellent The workers were really friendly and really helpful"

"Free car park Spacious room but bed had clearly not been moved as there was rubbish under it Stayed in 551 - no warning that despite double glazing you hear every word of announcements at line st station - try and stay at front of hotel. Check in staff were very helpful. The young male who checked us out needed a little bit more training. Good bar attached to hotel. Didn’t eat there but restaurant was quite busy. "

"Clean and spacious room. Helpful staff, at 24hrs reception. Free coffee at waiting area"

"Location was fantastic Breakfast could have been better"

"Very old fashioned hotel, needs a total revamp "

"Grand hotel with a good position for amenities and theatres in the North area of town "

"Check in was very efficient . The corridors smelt of wacky backy! The rooms were ok. Breakfast was ok the bacon was overdone but everything else was nice. ok stay for what we wanted it for."

"Gutes Frühstück mit frischer Auswahl. Freundliches Personal. Zimmer sauber und grundsätzlich mit einer guten Ausstattung. "

"Ideally located for Liverpool Hospital with convenient overnight car parking nearby."

"Yes staff were very helpful "