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"Lovely hotel , friendly staff great food ."

"Terrible. It looked like the rooms hadn't been cleaned in years. There was a dead fly in room 277. The staff were extremely rude. Lack of communication and they did not acknowledge the payment through the online check-in. I demand better quality to the owner of this outrageous hotel. Please save your money and do not come to this hotel."

"As always a great stay, use this hotel very hotel when staying in Liverpool, clean, convenient and staff friendly and helpful."

"The room was terrible, walls were damp and room smelt because of the damp, wallpaper peeling off, bathroom disgusting, no soap in dispenser, bath had cracks and toilet didn’t flush properly"

"Clean room, excellent breakfast."

"Only stayed one night as we were seeing a show in town. Room was clean, and we had a sea view. We didn't eat here, but the breakfast looked popular. Near a tram stop, but we walked to and from town, got our steps in!"

"Amazing staff on reception. Great rapor with them. Location and room fantastic. Very loud on a Saturday night from partying, but that’s somewhat expected."

"On upon checking , the staff were amazing and smooth check in , The room itself could have had a bit of attention , windows don’t open , heating can’t switch off and mattress was rock hard , the bathroom looks brand new and the shower was amazing with but the bathroom sink took about 10 -15 mins to drain away . The check out was also very quick . Also there’s a booking taxi screen in reception which was very handy"

"Amazing hotel staff so helpful and friendly. Restaurant staff work so hard and always smiling, very good with our children. Superb menu choices. Thanks also go to Jack (Jack of all trades). Always on the go ensuring any snags were resolved quickly. Great entertainment for adults and children. We will definitely be coming back next year. Thankyou so much. You have all been part in creating happy memories."

"Me gustó que es un lugar moderno, de fácil acceso, con ascensor, cerca a todas las amenidades, muy limpio, con suficiente espacio, el personal eficiente."

"A great find. Clean, helpful friendly staff and a very comfortable bed."

"When in Liverpool this is only hotel i will stay in. Reception staff especially April very helpful and professional."

"Rated 4* - on what planet? Completely bereft of any facilities. Room was small, dark, aged and tired. Stay in Liverpool every 2 weeks and thought I’d give this ago - if"

"Couldn’t work out the heating and all the different buttons for the lights"