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"Check in took 20 mins then lost my payment!! Spa no towels rubbish around ! Evening meal menu disappointing! Restaurant very hot Disappointing visit"

"All inclusive great value"

"Amazing experience in Liverpool and Municipal hotel was exceptional! The staffs who service the breakfast were superb, the reception were very friendly and helpful, thank you all, we are looking forward to coming back here soon . xx"

"Good in parts but bad parts too. Not what I expected. No bath plug....rang reception from room telephone and my mobile....housekeeping, maintenance and reception....not answered. Had to get dressed go down to reception to make my request. Then a 40 minute wait for one to get delivered to the room. Small window in bedroom with latch screwed down so window cudnt be opened so very little fresh air. Lift broken so big queues for the one service lift available with dirty towels and rubbish bags...

"Staff very friendly and helpful, in the current heatwave the air conditioning was amazing. Loved the kitchenette. Bearing in mind we were in the middle of the nightlife area the rooms were very quiet. Thank you very much"

"Hotel was clean, food was good. Staff were excellent. Rooms were ok but the beds were really uncomfortable. Spa and pool were good. Parking is a nightmare. Be careful driving into the parking lane, I damaged my car going through the entrance. Would definitely go back. Kids entertainment is 8 until 10 which I thought was a bit late for kids"

"Slightly dated decor but clean and absolutely perfect central location. Bedroom and terrace bar offering incredible view of Liver Building and surrounding area."

"Clean and spacious room! Great location!"

"Wortrh it for the price. The property could use an overall upgrade though. Breakfast was okay"

"The stay was for a stag weekend and is ideally placed for all local attractions, pubs, restaurants etc... However, it is in need of a serious refurbishment, as the rooms are tired, a bit shabby in parts and no air-conditioning, so was very hot even with the fan provided. All plug sockets were at one end of the room and the sleeping area had none, so fan wasn't very effective at night. There is no way this hotel is a £110 per night, which was £50 cheaper than they quoted direct. Maybe £75 at...

"The President Was Fine Staff Were Nice And Helpful Room Was Nice Clean A Bit Small Otherwise It Was Fine I Would Recommend It To Expedia Customers"

"Clean and tidy only beds not to comfortable otherwise excellent 👌"

"Had the most wonderful stay here, very helpful reception staff. Very clean hotel and the breakfast is lovely. Well done keep it up ."

"Close to cruise terminal- within walking distance if reasonably fit. Wonderful staff, welcoming and helpful. Would stay there again as near all amenities."

"Staff amazing and friendly nothing was too much trouble . Room we were moved to fantastic compared to the first room given to us. Staff went all out to accommodate us. Only one thing we could fault was not enough plug points at all the beds for a family room"

"Excelent!!! close to the Cavern"

"Its a beautiful place and the staff was amazing, friendly and very willing to help, room was clean and the breakfast gave different many breakfast choices to choose from. Great initiative from staff despite the high temperature they ensured there was always ice cubes available for the rooms and offered free ice cream during the day. Very close proximity to the sea, town and other places of interest."

"Staff was very attentive. Breakfast is quite good with a lot of options"

"Clean, modern, budget friendly hotel in a great location in Liverpool. Walking distance to Matthew Street, shopping district, Albert Docks, train stations and minutes walk away from many bars, restaurants and cafes. I would not hesitate to book again when coming back to the city."