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"Not 1 to complain,but room got changed 1 day before,but the bad thing was no heating on at the entertainment at night it was freezing,rate it 3 from 10"

"Super hotel in a great location. Staff great and room well appointed"

"The room was terrible, walls were damp and room smelt because of the damp, wallpaper peeling off, bathroom disgusting, no soap in dispenser, bath had cracks and toilet didn’t flush properly"

"Clean room, excellent breakfast."

"Only stayed one night as we were seeing a show in town. Room was clean, and we had a sea view. We didn't eat here, but the breakfast looked popular. Near a tram stop, but we walked to and from town, got our steps in!"

"Shocking experience at Citadines Liverpool. Misleading parking instructions, excessive noise and extra charges despite being unwell. Management were extremely rude, dismissive and unprofessional. I was falsely accused of shouting, threatened with police involvement, and a manager attempted to knock my phone from my hand. I was also refused head office details. Completely unacceptable treatment of a paying guest. Would not recommend."

"Great stay at this hotel. The staff were super friendly and helpful. The room was clean and a very good size. The bathroom was very big too. The location is amazing. Only 2-3 minutes walk from Bold Street which has so many nice restaurants. Also Liverpool Lime Street Station is only 10 minutes walk away."

"Me gustó que es un lugar moderno, de fácil acceso, con ascensor, cerca a todas las amenidades, muy limpio, con suficiente espacio, el personal eficiente."

"A great find. Clean, helpful friendly staff and a very comfortable bed."

"My teenage daughter and I were in a twin room. However, this was a connecting room with another family. I could hear every noise from the connecting room. Not ideal. We had already unpacked before we realised. Later in the evening, a guest was shouting in the corridor. He sounded disturbed. Staff escorted him down to reception."

"When in Liverpool this is only hotel i will stay in. Reception staff especially April very helpful and professional."

"Couldn’t work out the heating and all the different buttons for the lights"