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"Great views. Some floors need a refresh- thanks to the staff for moving us to an updated room. "

"Excellent location. Friendly, professional staff. Clean & comfortable room."

"The room is very small but had a window (opened(!) a crack) and overlooked the park across the street. I stayed in The Roost which was a perfect size for me; a solo traveller. The front desk staff was helpful upon check-in and assisted with the “keyless” entry. Please be aware that seniors need a little extra time to process the technology! The television in the room was welcome and there is a safe…no fridge…but a coffee machine and real milk in small packets. Close to the subway it was a...

"A less than five star for this stay as I had a silly runaround to get a receipt for my stay and the wrong card was charged. When you book ‘pay at property’, beware because what this actually means is that they charge the card used to guarantee the room automatically, on the day of arrival, so you do not have the opportunity to pay at the property with a different card if you chose to do so, nor to arrange an emailed invoice. Should be a much simpler process and less hassle for guests. It’s...

"Property is very convenient, front desk staff is little slow. "

"We stayed in a double room, assuming would still be similar to hotel quality even though A&O took over from Hilton. The check-in process was a nightmare, queues were long and understaffed. The room itself was completely lacking in any facilities: pillows were useless and collapses as soon as you put your head on (so ended up being flat), there were no extra pillows / bedding in cupboard, no phone to call reception to ask for anything, no iron (even though old iron holder from Hilton days), no...

"great location with parking and b'fast - what's not to like."

"Fantastic hotel in a great location"

"Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend."

"Between a 3 and 4, had a room without a window which was the size of the bed and not much more, but helpful staff and asked for quiet and it was. Shower etc all fine. Only real criticism was that the bedding and duvet etc were all polyester and not great quality."

"Long queue for check-in."

"Chambre propre , hôtel tres bien situé mais aussi tres mal isolé ! Impossible de dormir correctement car rue tres bruyante . Dommage"

"Es gab leider wenig Stauraum, für 5 Tage und 3 Personen musste leider die Fensterbank als Kasten herhalten. Im Bad gibt es keine Steckdose für den Föhn, man musste im Zimmer föhnen, ohne Tisch. Die Zimmer waren sauber, 2 Doppelbetten mit 140x200cm. Die Rooftop-Bar war sehr schön. Essen und Cocktails wirklich gut. Personal sehr zuvorkommend."

"Quiet and convenient."

"Tres bon emplacement"

"Excellent place to stay"

"Soggiornato per due notti, tutto perfetto: dal personale sempre disponibile a rispondere a ogni nostra domanda alla stanza, piccola ma pulita e funzionale, con un bagno davvero ottimo."

"Good strategic location near British museum and tube lines but far enough away from the main attractions that things like this hotel and restaurants are reasonably priced. It is a typical small older hotel with minimal amenities but I don't hold that against them"

"Average "