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"Stayed in a standard double room overlooking Tower Bridge which the view was great. The room was very outdated and needed a bit more focus on the cleaning. No usb sockets and still old sockets for fax machines! The furniture was old wooden cupboards and the door to the one with the mini fridge was not quite on its hinge. The carpet, although vacuumed, could do with a clean and there were quite a number of lamps and surfaces with dust on. Walls we know become damaged which can't be helped but one...

"Extremely disappointed with the excessively high-priced and yet abjectly poor quality of the single bed room. A tiny crammed room without even a small desk, broken window handle, and the worst, a loo without a door in that confined space. Awful expedia experience!"

"Great for the cost"

"The hotel was well located, the staff were so helpful and have already booked to stay again"

"Evening duty Staff was bit rude it was around 6pm on 10 June."

"So the three stars are solely for the staff and good AC which is hard to come by, but in terms of the property - the high reviews are very misleading. My first room that I was given had no windows, a clogged sink, a broken shower head and the best part…an enormous image of a creepy doll as artwork over the closet staring at the bed. I did not book a room that had no windows or even atrium facing, but warning if you are choosing one of those rooms they are totally not worth the price at all you...

"Room was clean and well appointed. Breakfast a real value. Only negative was having to evacuate the property at 5:30 am due to faulty fire alarm"

"Este hotel estaba super ubicado. Un gran hotel. El staff fue muy amable y el lugar y el cuarto estaban muy limpios. Lo recomiendo mucho."

"Wonderful location and very helpful staff. Great value and a great breakfast! Highly recommend!"

"The room was clean and was newly renovated. Small but had 4 beds which was perfect for our family."

"Good aircon. Confusing welcome. Noisy at night across the corridor. Fine for one night. Not rushing back for the price."

"Very fancy and clean pod hostel, air conditioning was a plus. Very close to shops and tube."

"Great hotel and great location!"

"Expedia was a nightmare to deal with on this honeymoon trip. Our plans were disrupted by flight cancellations, which is understandable, but the Expedia Rep said we would receive a refund for the two nights that we were stranded. After we were charged the full amount, Expedia was nowhere to be found. We’ll never use them again!!"

"The room is basically a bed and a bathroom. No amenities, not even a wash cloth or a true hand towel (although there are towels and floor mats). I ended up using the floor mat as a wash cloth and asking for a second to use as a hand towel. No water glasses. Great blackout blinds."

"Great stay"

"Average "

"Great location, but the rooms are ridiculously small (check the Square footage). Unless you are traveling alone with only carry-on sized luggage and don't mind cramped spaces I would look elsewhere."

"Great, central location. Beautiful property with a great restaurant. Coming back next time I’m in London!"