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"Room was clean but very outdated, they gave us room right next to another room where they where doing renovations, all you could hear was construction and drilling noises which started at 7 AM every day during our stay, AC did not work we had to request a fan to keep the room cooled, no mini fridge. For a 4 star hotel I would expect better."

"Small rooms."

"Okay, the location is great. It essentially smack-dab in the midddle of London’s “times square”. It’s also right next to a tube station, so it’s easier to get around with all the traffic. Check-in was relatively easy. The service, well —laughable. There was no service. The most you’ll actually get something is checking in. We had to change rooms 2 times because the A/C’s weren’t working (It was 30 celsius/98 fahrenheit). Then, when trying to get a couple extra pillows (because they only give...

"Loved my stay. Will stay there again!"

"Amazing location. Staff was incredible. Would definitely stay again!"

"I stayed at this hotel for several nights, the room was clean and quiet, although it was cold (17 C) as I could not adjust the temperature by the thermostat. The location initially appeared to be difficult to get to as I had a long walk from the Metro (Overground). I later found that there is a bus route that stops by very close to the hotel, so I was able to use that which made it very convenient. The restaurant was large and spacious. The scenery is very good as it is located on the riverside...

"Liked the location but very difficult to find! Staff were friendly and helpful. Breakfast and bar were OK. The rooms were extremely small for the price , even by European standards. There was a significant radiator leak in our room so they asked us to move to another and we did with no help offered even though we had to repack and move up one floor. that was a major mistake as the largest heat wave to hit the area in decades arrived, needless to say, there was no air conditioning!"

"This is second time I have stayed at this hotel and it does not disappoint. Staff are excellent and do friendly. Food is great, especially the restaurant at night. We paid for executive room and the view was amazing. Only thing that I can say is, it was disappointing to not have access to the executive lounge and then to find out this lounge is only available between 9-5. And still needs to pay extra for. All and all I would still highly recommend and would definitely go back."

"Great hotel and incredibly helpful staff"

"Good location and friendly staff"

"Place was beautiful and clean. Staff was helpful. Place was not hard to find, and super safe."

"Love the view, the service, rooms, dinner and bar. Everything was great.!!! Loved it!"

"Great location. The neighbourhood is fairly quiet and calm while being nearby attractions and transportation. The rooms were small but comfortable beds. There was no air conditioning which would have been fine but the heat couldn’t be turned off. The pipes that connected to the radiator were also very hot to the touch, which may be a concern for anyone sleeping in the bed closest to that wall. The bathroom was quite small but having a tub was convenient for laundry."

"The location is brilliant - walking distance to Kensington Palace, Hyde Park and right at the Gloucester rd underground. Service was beyond excellent. Julia and Rajesh were extremely helpful and got us a discounted upgrade to a great room. The breakfast buffet is divine. We loved the stay - we were there for 5 days. Will definitely be back!"

"Very nice hotel, quite small room but great value for the location."

"Excellent hotel, walking distance to train station. Easy access to all of London’s tourist sites. Staff was incredibly friendly and helpful. It was a pleasure staying here."

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."

"Average "

"Prefer better insulation between the walls as it has thinner walls and Can hear next door easily"