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"There were issues with the check in, the room was only available after 4:30pm and there was not a human operated reception desk to provide information (only automatic self check in desks) The property is undergoing renovations and the noise was too loud early in the morning. "

"Loved how central the hotel was to all the best places in London. The only thing was there was only one very small window which made the room very dark. Otherwise, the aircon worked well and the beds were super comfortable. Would stay there again!"

"This was the worst hotel experience I've ever had. The rooms are like prison cells. My room had urine on the floor, dirty towels and an unmade bed. There is not even a chair in the room, no services provided, one roll of toiletpaper for four days, the only vending machine that worked when I arrived was a condom vending machine - no water available, no food. Everyroom in the hotel has no windows. Scores of other patrons were devastated upon seeing the rooms on their arrival. This hotel...

"Located in nice area with restaurants & Underground hub!"

"Staff were helpful and seemed pleasant, although didn't really need to ask them for much. The room itself was lovely and decent sized, beautiful balcony and an amazing view of Canary Wharf one side and London the other. The bathroom wasn't dirty but definitely looked worn and needed a revamp. The one thing that really let it down was the air-con wasn't working which I get happens however, we were told after we'd already checked in etc. which wasn't comfortable in the slightest when its warm and...

"Can’t fault anything, this is our go to hotel, we love it and highly recommend it 👏"

"Excellent location. Very good included breakfast. Very helpful staff. (The only thing negative was that the room was a little small.)"

"Clean room, helpful staffs"

"T"

"Excelente ubicación! El hotel es muy grande y se ve un poquito viejo en los pasillos, pero las habitaciones están muy bien equipadas y limpias. El servicio es muy bueno. Definitivamente regresaría!"

"Asked for a window, got one, looking out the back at AHU’s and ductwork"

"Friendly staff"

"Hotel de lujo con excelente ubicación, el desayuno muy rico varios surtido de los mejores, sin duda alguna muy recomendado."

"Very small room, extremely small bathroom. I requested a change of room because the hotel ventilation was on all night extremely noisy on top of my room. In the 2nd room you could hear all the noises from outside and adjacent room. I had to travel/leave a day earlier. They did not accept to provide a credit note since i had paid my stay. Not even exchange the hefty rate for a mere breakfast. I booked a conference room a day ahead, they changed the price just before my meeting!!! So had to...

"Clean but small rooms"

"While the room was pretty small, the common areas more than made up for the right space. Having cold and hot water as well as sparkling water on tap was a big bonus. Coffee maker was excellent and the shared microwave was good. We spend more time out of the room than inside and it was just right."

"Average "

"Perfect location. Room just fine given out most of the time. Lift out one day only issue since on 3rd floor"

"Perfect Location - close to everything and easy connections via train to Gatwick Airport, tube and all attractions. Hotel rooms are wonderful and staff very attentive. Will stay again for sure 🇨🇦"