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"Clean room, great view of Tower Bridge!"

"We did not have a good experience here, our heating did not work, and we told management who came to fix it quickly but did nothing. Also, our shower was broken and the faucet head fell off multiple times, along with the shower being the smallest enclosed space I’ve ever tried to shower in. The biggest issue that we had with our room was the fact that our sliding bathroom door was see-through and right next to the bed, which made it super uncomfortable to use the bathroom right next to the bed...

"The staff was very helpful from beginning till end. The location of the hotel is centralized, close to multiple train stations and to every main show from West End. The rooms need a little TLC. The housekeeping was amazing and always came back to our room made. Why I give them a lower rating on cleanliness is because of the status of the amenities. They just need some updating. "

"Todo bien, Pero se agradecería aunque sea una mesa u repisa para colocar cosas "

"Great location, clean, and comfortable. Had ongoing issues getting towels, washcloths, hand towels throughout the stay (had to call down every day for something)… middle of the night call from room service, despite having not ordered. No follow up or apology from staff. Would probably stay again, but would go elsewhere if costs/location were equal. "

"One night stay for the purpose of travelling on Eurostar the next morning - great distance to both kings Cross and St Pancras Very small room so I would struggle to stay there for more than one night. Clean Bed again was too small "

"Bien situado, limpio, y correcto "

"Good room, friendly service. Great location. "

"Yes Breakfast was great, plenty of options. Rooms were cleaned and prompt response when we requested something. I think for the price we pay, it would be nice to have easy access to a simple cup of water, or complimentary cup of tea or coffee free of charge in the lobby."

"The hotel is within 5 min walk to Westminster Abby and a train stop which makes it great for sightseeing. "

"We had to wait a while for our room to be ready. Even though there were lots of staff on the front desk, it didn't appear that they there were all working together effectively. Our room had a large wet patch near the TV but after waiting to get the room, we couldn't be bothered to go down and get it sorted. The shower glass was very dirty but all else ok. We tried a few times to get in the pool and managed to get a half hour slot in middle of the day. Pool was far too small for the needs of the...

"The room was nice, large and quiet. But there was no safe, and the bed was a standard double with a soft squeaky old mattress. Disappointing."

"The location was wonderful. The breakfast excellent and the staff very helpful. Will definitely stay here again!!"

"Chambre propre, bon petit déjeuner, wifi fonctionnel. Hôtel très bien placé (métro). Je recommande cet établissement"

"Loved this hotel"

"Clean rooms. Looked new. Great location. "

"Great place but limited amenities. No gym, no pool, no microwave and no refrigerators "

"Good"

"Had an excellent stay it was my birthday and we were upgraded to the pent house which had amazing views over london. Staff very attentive and welcoming"