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"Staff at front desk were not very helpful. The bellman was very helpful. He suggested we do self check in and we got our room. Front desks said we would have to come back later. If there was a breakfast included we were not offered it. But the view was fantastic!! "

"Great location"

"If you’re a Black solo traveler especially a Black woman please be cautious here. Not all, but some staff and security were very unwelcoming and I experienced racial discrimination. Just something to be aware of."

"Great location, great rooms, excellent care by staff."

"This hotel is a step up. It is such a beautiful hotel. The location is supurb. The rooms are so beautifully decorated. The beds are so luxurious and comfy. Thid hotelbmade our stay in London so special and we loved our stay. The breakfast made our day start extra special. "

"The hotel was not nice at all, the rooms were okay but very small. The bed was itchy "

"Un hôtel proche des transports mais l’hôtel en lui même pas très confortable "

"Perfect location for main attractions, close to St. James tube station. Rooms are definitely small and cozy."

"Fantastic hotel from the staff to the rooms to the amenities "

"Great hotel. Outstanding conditions. "

"The staff were so friendly and welcoming definitely the highlight of the stay. "

"Excellent location to the tube and bus station for both of my tours. Breakfast had a lot varieties and delicious. My 19 year old son was denied check in as my flight was delayed until the next day, even though his name was listed as a secondary guest and room was paid in full. I had to change my booking to reflect the reservation to have his name as primary. This should not be necessary, but he was allowed to have a room afterwards. It was tiring for him to arrive after flying in from the...

"Very friendly and accommodating staff at the front desk! Room was spotless and the full English breakfast was a wonderful way to start the day!"

"The lounge and breakfast room are very good."

"Buen desayuno, habitación comoda y limpia, personal amable."

"Staff were wonderful. Hotel in a great location for Royal Albert Hall. Concierge was very helpful. Room was great and large. Would come again. "

"DIdn' t use the gym"

"Sehr schöner Frühstücksraum"

"Fantastic stay, very amicable staff always attentive! Clean rooms, and very close to all main landmarks. Will definitely be staying again "