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"Worst hotel ever. Never stay here"

"We love the convenient location on the Strand - closeby to Covent Garden’s - surrounded by amenities for shopping - dining - theatres- the staff and check in experience are wonderful. Very friendly and helpful. Food Restaurant Bar Underground tube - railway - and bus route - 91 to/from Kings Cross- we have used the hotel for 10 years, comfortable beds, rooms spacious, art deco modern and very clean well maintained amenities - Including Rituals, delicious coffee capsules and a quiet room. We...

"Bedroom was very small...tiny, no windows. Okay, fine. But no chair to sit on or small table to do a little computer work or drink coffee in the morning, I had to stand up!!! Afraid to sit on the beautiful white bed ...without of coffee. Also, no phone. I case of emergency....what to do???"

"Location was perfect. Hotel was tidy. Very Zen, leave your electronics elsewhere feel (ie. No phone, no tv); which we were expecting. The most minimalistic environment I have ever seen. Room amenities do not exist. No closet, no dresser, no phone, no counter space for toothbrush, toothpaste, makeup, etc. There was not even a toilet paper holder. The shower pools to almost the entire bathroom space. No privacy, frosted glass for bathroom. My wife and I are close but we typically don't openly use...

"good"

"Overall would recommend. The room was clean and the city was easy to reach in not too much time. The building is quite old and there are flaws like the elevators getting stuck and it was a bit hard to find the rooms. Except from that the room are quite modern, clean and big (we were in the family room which was very big). Staff was mostly friendly with one exception when we checked in. I would say since it’s very cheap and huge that’s kind of expected and it was mostly self service which is...

"Conveniently located to Paddington Station. Staff is very friendly and helpful."

"Walkable to the amenities, great staff and place"

"Good hotel, excellent breakfast buffet. Very small rooms. Friendly staff. Not super centrally located but bus stop 2 min away convenient"

"La habitación está muy limpia y la cama muy cómoda y limpia. No obstante, la habitación es muy pequeña y estaba helada porque mantienen abiertas las puertas que dan al patio de servicio y a la calle. La habitación no cuenta con amenidades básicas como agua, café o té, crema para el cuerpo, etc. El precio me parece alto para el tamaño de la habitación..."

"Lit très confortable, literie et oreiller. Bonne grandeur de chambre. Personnel très courtois. Bien insonorisé mais on peut entendre la douche des autres chambres, ce qui est commun, sur rue très tranquille. Bon déjeuner et complet. J’aurais apprécié quelques items additionnels dans la chambre: boîte de mouchoir, une poubelle dans la chambre en supplément à celle dans la salle de bain. Séjour de 4 jours, bien localisé, proche de plusieurs différentes lignes de métro et bus à la sortie de...

"The location was excellent and the breakfast was very good. We would stay here again."

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"Really charming hotel, friendly staff. Good location."

"Séjour du 14/05/2026 au 17/05/2026. Nous avons été très déçus par notre expérience dans cet hôtel, qui ne correspond pas aux standards attendus au regard du prix et de la catégorie annoncée. Dès notre arrivée, les chambres attribuées (326 et 433) se sont révélées peu satisfaisantes : l’une était sombre, exiguë et sans vue agréable, l’autre légèrement mieux mais toujours sans équipements essentiels comme un réfrigérateur et surtout un coffre-fort. L’absence de coffre-fort nous a obligés à...

"The location is unbeatable. The breakfast buffet is unbelievably good. The room was big and comfortable. This is probably the best hotel we’ve stayed for the past few years."

"Great"

"Good strategic location near British museum and tube lines but far enough away from the main attractions that things like this hotel and restaurants are reasonably priced. It is a typical small older hotel with minimal amenities but I don't hold that against them"

"Average "