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"This hotel is true to its advertising. There really are fantastic views of the Tower Bridge from both the rooms and the restaurant. It is convenient to the Tower of London and not too far from an underground station. The staff are helpful and we were very pleased with the room. Food at the upstairs restaurant was very good. No complaints - highly recommend. Good value for money"

"No issue with late arrival ..."

"The hotel is located in good place and minimalist"

"The location was perfect. The staff were friendly and responsive. The room was fantastic. Thank you to the staff at the Drey for making this a perfectly memorable London trip. The only tip I can give to other travellers is that there is only a nespresso machine in the room so no evening tea."

"We did not get the room we booked! Witch was important to us."

"For the most part the place was nice and I'd most likely stay again. Though it was a little far from the city proper, the public transportation was very useful. There is the water ferry and the busses that can get you to the underground easily enough. There were 2 things that prevent me from giving all the stars. The internet and the elevator. From the lobby the internet worked perfectly, but from our room is spotty at best. I'd say we could connect for maybe 10 minutes before it going...

"Decor is dated but very clean. Staff is outstanding. Helpful. Friendly. Breakfast area is very nice. Hot breakfast prepared and served each morning. Very convenient location."

"Whist a little more expensive than the usual budget brands the incremental cost was well worth money."

"Buffet was great"

"Some of the stall were really good but others were so so. Really didn’t appreciate the guy trying to charge me 20£ for an hour early check in after 8hr flight plus an 1hr travel to hotel. Room was super small but stuff put a decent effort in"

"It is a very central place, staff were lovely and the breakfast was grand too. We were able to keep our luggage at the hotel when we went off to explore. Would highly recommend staying here! ☺️"

"I was disappointed being a returning customer for the last 5 years, where I complaint about the noise at 530 am in the morning. And nothing was done about it. Nor did the morning manager call me to discuss about it. Not until I made a lot of noise, did the PM manager attend to it."

"The location was excellent and the breakfast was very good. We would stay here again."

"The entrance of the hotel is sweet and pretty. The location is wonderful because it’s right next to the underground tube station and very central in Kensington. That was the best part of the hotel, the location. However, I stayed on the first floor and the AC barely worked. The air was blowing well and you couldn’t adjust it. I should’ve complained, but I didn’t and at checkout, I let them know and they didn’t seem to care. I should have complained before. So if you find the AC, not working...

"Overall good experience, great location."

"The hotel was located beside Victoria station and underground so commuting around the city was easy. The room was very clean and quiet with a fabulous view across the city. The breakfast was excellent with plenty of choice and the staff were very helpful. We would definitely stay at the Riu again."

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."

"Average "

"En general todo muy bien y sin sorpresas. El hotel goza de excelente ubicación y eso lo hace muy agradable y cómodo para quienes requerimos estar cerca del aeropuerto. Muy recomendable!!!"