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"As a solo traveler to this resort, I was disappointed. The customer service was not good. The only time there was good customer service was when I was checking in. Once in my room, it smelled of sewage, and you could tell it hadn't been deep-cleaned in a while. I had to request that the sheets be changed because they had dirt marks on them. There was dust/dirt buildup in the corner of the bathroom. However, aesthetically the room was nice. The food was not good. The only place it was decent food...

"Hot springs cross the street, it’s not walkable, but shuttle convenient. ShangriLa pretty cool."

"Rooms are very clean! Italian restaurant lacking organization, but the food was good. "

"We had an absolutely wonderful stay here and are already planning to come back next year! The resort exceeded our expectations in so many ways. Everything was extremely clean, neat, and very well maintained. The rooms were spacious, conveniently located, and comfortable, which made traveling with kids so much easier. We traveled as three families with children ages 6, 7, and 8, and we always felt extremely safe and comfortable throughout the entire stay. The kiddie pool area was fantastic,...

"Truly enjoyed my stay at this property. The staff were amazing and helpful. Shoutout to Ernesto for the best hospitality experience!"

"They served the same food 3 days in a row! Breakfast, lunch and dinner… The ac didn’t work in the room for the first 2 nights. I had to get moved to another room When I booked it said night clubs , seafood nights we never had any of it! The swim up bar closed every day at 6pm This was not an all inclusive hotel!!!! "

"Bien, el personal muy atento y amable. Muy útil el transporte a tamarindo y al Beach Club "

"Beautiful place, hotsprings were very nice and relaxing. Excellent view of the volcano. "

"Very family friend, there is only one restaurant but the food is really good. Pool area very nice, and kids friendly. Staff very friendly. Room very clean. "

"Staff was very friendly and helpful with restaurant suggestions. The property was nice to walk around and see some wildlife. Multiple thermal pools, biggest one has a bar. "

"I loved this property. The staff were amazing. The food was delicious. I have no complaints."

"By far one of the best resorts I have ever been to. Super luxurious and attention to detail immersed into a Jurassic park like property"

"Overall, I had a really good time. The food was actually very good compared to some of the reviews that I saw that mentioned it was mediocre. The transportation staff were top-tier and their driving abilities are unmatched. The only thing is that I did call and asked for the in room snacks to be stocked, but that was never done during my time."

"La administracion no fue nada professional ni comprensible debido à la situation que presentamos en cuanto al clima donde esta situado el hotel y mi esposo se emfermo por el calor y la humedad que hay y le dio una alergia muy grande que no respiraba, le notificamos al hotel y nos negaron el refund de las noches restantes que nos quedaban osea fue fatal , llamamos à la persona encargada y nos dijo que no nos devuelven el dinero. Que mala experience hemos tenido en ese hotel"

"Everything was amazing. Except for the food at the restaurants."

"The food was why I took off a star. Buffet same every day and not all That appealing but the reserve sushi and especially the Italian was dreadful. The Italian was below average ranging to actually not edible. From crunchy gnocchi soup to stale sprinkle on mushy tiramisu. Not good at all. Don't do it if you are going to serve tiny portions that are gross."

"Arenal observatory and lodge is a biodiversity and conservation gem! We saw so many animals and plants while on the property! The accommodations were great and in line with ecotourism. Highly recommend for nature lovers!"

"It was nice little expensive for what you get"

"Amazing resort . Clean friendly and good food "

"Everything about the resort and room were first class. "