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"I recently stayed at your property and wanted to share some feedback regarding my experience. While the overall stay was pleasant, I found that the customer service could have been better. Several amenities that were promised as part of the package, such as breakfast and an airport shuttle, were not provided. Additionally, the pool area is in need of maintenance. I believe honest reviews are important to help future guests make informed decisions and to improve the quality of service. I hope...

"Rented Delux room with A/C. Bed mattress was almost rock hard and made sleeping uncomfortable, Shower control handles were difficult to operate and water pressure and hot water changed constantly during shower time. We were not able to stay for free breakfast, but coffee was available:wrapped muffin was soft and and almost tasteless. "

"Wonderful trip- from as soon as we were picked up by a very helpful driver to our drop-off. The property is incredible - beautiful views of the volcano and cloud forest canopy, stunning trails along waterfalls and river paths, beautiful hummingbirds everywhere and fascinating encounters with frogs (the night tour was fantastic thanks Pablo) and toucans and big cats etc. Rooms are spacious and beautiful with stunning views. The staff are second-to-none, from the helpful front-desk staff (who...

"The property sits on a hill so walking to shops was not an option for us. However, we had no problems getting a taxi when we wanted to venture out! The rooms are absolutely amazing!! You can see the most amazing views and sunsets from the rooms balcony! The rooms are clean and the beds put you to sleep immediately, they are soo comfortable The staff are super awesome from the waiters, to cleaning and grounds people!! I interacted and asked for guidance many times from Katherine and...

"The breakfast was amazing. Overlooking the city"

"This hotel is basic, a room and a private bathroom, but that is all we needed. We were there one night as a waystation to where we were going from the airport. There was no staff on site at night or in the morning when we were there. I don't speak Spanish. Fortunately another guest helped us arrange a taxi to our car rental. Note: This room does not have any view from a window except of the wall of the building next door six inches away. "

"We could relax at the lodge. Meals were delicious and the staffs had wonderful hospitality. I wish I could get a little larger bath towel."

"We stayed at the Berlin on our way back to Canada. Spotless room. Really lovely, helpful staff. She booked us an airport taxi for very early the next morning. They were up when we were leaving at 5 am and gave us coffee and a take-out breakfast. We will stay there on our next visit."

"great place, good location, good staff - but noisy - lots of loud traffic."

"This was a lovely place to spend our first couple of nights in Costa Rica after a long flight. The grounds were beautiful and the breakfasts were great, as was our evening meal. The accommodation felt vibrant and Costa Rican, which we loved, but could do with a little updating. However, it was still a comfortable and enjoyable place to stay. We really enjoyed the coffee tour and would highly recommend it."

"Personnel aidant pour nos réservations ( billet Volcán et taxi pour l’aéroport)"

"This place could truly be excellent, however they just missed the mark in a few areas. 1) The restaurant food quality was almost good but they used toxic seed oils in everything. 2) We booked the sauna only to find it turned off and no towels for us. We turned it on ourselves, told staff to push our appointment back to the next half hour block. One hour after turning the sauna on it was 46°C inside, we hadn’t broke a sweat & staff came by to ensure we didn’t over stay our time limit. We...

"Sure there were a lot of hot tubs but there quite a few that wasn’t working. It seemed like they were in the middle of doing maintenance/ repairs. Do not book the Chalet if you are looking for clean and comfort. The couches were stained, the stairs to the loft is narrow and the walk same walkway was terrifying. You need a wristband to enjoy the “attractions” and you have purchase the breakfast at the reception desk. "

"Outstanding stay! We came for the gardens, and they did not disappoint. They were beautiful and extremely well maintained. The gardeners were great and helped us locate some birds. We were equally impressed with the hotel. It is a lovely building with comfortable rooms. The restaurant is fantastic and the complimentary breakfast is wonderful. The staff were all friendly and helpful. "

"Adriana, the property owner, was very welcoming. She covered all the logistics clearly and she also arranged for our shuttle to the airport which was very helpful. The room was basic but very comfortable. Our only issue was finding it as Costa Rica does not have street addresses. There was a map and description so we got close but needed help. Our taxi driver was able to phone Adriana for assistsnce."

"Nous avon séjourné à la guaria en arrivant à San Jose la navet et venu nous chercher à l aéroport dans la nuit super pour ça la chambre était correct le site a une piscine et est propre le petit déjeuner était bon et simple je recommande si vous arriver à l'aéroport et chercher un pied à terre en arrivent"

"Very friendly staff and overall a charming place to spend some quality time! "